Reply by MAGFAST

We are so honored to have so many wonderful backers from Canada, and grateful to this supporter for her pre-order. We are on the final stretch before shipping starts, and we only want enthusiastic supporters with us as we complete this journey. We have reached out to this supporter to ensure she is clear on progress, and happy.
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Update by user May 26

I've decided to wait a bit longer after hearing from customer service, she offered me a full refund if i wanted , but after I went back and relooked at the products It renewed my excitement about them and I decided to wait and hopefully get them by the end of the year. The company has great customer service and I was angry because I believed I had lost all my money, but with the offer of a refund , I believe the company is an honest one and will give them another chance.

Original review posted by user May 10

Hi so I pre ordered my magfast kit, almost $500 cdn in Apr 2019, and they were hoping to start shipping that summer, and now a year later and they still haven't started shipping anything yet. I'm now thinking that by the time they do have a product to send to people it's going to be so outdated that it's going to be useless with all the newer and better chargers being developed. I have an awesome magnetic charger tip that stays in the end of my phone and all I have to do is lay my phone on the counter and the cord is attracted to it and its so much easier than using a Qi pad , so I'm not even sure that the magfast is going to be as convenient as what I already have if I even get it.

User's recommendation: There's already stuff out there that's better.

Monetary Loss: $497.

Preferred solution: Full refund.

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