Reply by MAGFAST

We're not sure what world travel this person is referring to. Our founder visited China on a business-only trip a few weeks ago, and the visit to Niagara Falls with his family was a rare break from work, a few hours’ drive from his house.
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Update by user Feb 06, 2020

Got a new email today. Number 124.

Remember, there aren't any actual working models that fully function and charge even though the models apear to be completely functional we're told that the reason they're not out yet is they aren't able to machine the specs yet so it's just a case with magnets and lights. "#Road+Life More Excellent Final Models - Update #124Hi Katie,We got great feedback from last week’s update showing you the amazing 3D engineering models for Extreme and Air so…This week please watch our Review… Part 2.I break open the model for Road (with its secret built-in flashlight) and show you its amazing monocoque exoskeleton (!)Plus we unpack Life - the charger you want with you every day - to see how so many features are packed into such a compact package.We’re really thrilled with this work so please take a couple of minutes to look and let us know how good it looks to you, please.Have a great week!BestSeymour SegnitFounder & Inventor of MAGFAST Family"

Update by user Jan 29, 2020

Below is the response I recieved from Kate (on behalf of Seymore himself) explaining how hard Seymore is working (as testified by his inconsiderate calls to employees at all hours) and that his trip to Niagara was just a quick family trip while China was ALL BUSINESS, therefore he's not traveling on the crowd source funding. Although, if this is his job then logically crowd sourcing is paying his check.

Unless there is some functioning product they are physically selling then "investors" are funding his Business trips as well as family Vacations. And for all the education his team does on "how crowd funding works" in their complaint rebuttles, I must wonder how long can a company use that excuse? Indefinitely? By the time they're made will they be obsolete?

Or will they always be chasing that "higher quality" and never be able to complete it as they are always chasing something new? Again, they're selling the ideas of a product not the product itself. And the specs and machining problems really only make sense if there was a working prototype... is there?

I hope this emails finds you well.Seymour asked me to reach out to you personally to offer you a full refund on your pre-order. We don’t officially offer a full refund on preorders, because crowdfunding only works if a project’s backers are willing to stick with it - but in this case, we want to make an exception because we genuinely only want you on board if you’re supportive.Please let me know because I'd like to take care of this for you as soon as possible. We were a little sad to read that you thought you were funding Seymour's world travels. I'm not sure you know this but Niagara Falls is just a few hours from Seymour's house and he wanted to take a day trip there with his family.

He works 7 days a week and at a minimum 12 hours a day. I know this because he wants to call me and have video meetings at times when most people aren't working! So this doesn't leave a lot of time for family time, which--even though he's fully committed to getting you your products-- is extremely important as well. I sincerely hope you understand.

Everyone here at MAGFAST is working around the clock to make this project happen but no one works harder and more hours than Seymour. (He didn't ask me to say all of this, I'm speaking from my heart here as a loyal member of his team).If I may, I'd like to make a kind request for you to please remove your review from Pissed Consumer. These reviews are very damaging to a small company like us. Even if you would prefer not to remove your review I still would like to give you a full refund.

Anyway, Katie...

Thank you so much for listening to me today. We sincerely appreciate your initial support of MAGFAST whether or not you choose to stay with us.I look forward to hearing from you!All the best,KateMAGFAST Customer Care

Original review posted by user Nov 07, 2019

I fully realized that this was a pre-order deal but honestly believed they at least had functioning prototypes. After 6 months and hundreds of email "updates" I believe they truly sold me snake oil (well, just the promise of snake oil, or really just the bottle since there's nothing functional inside yet).

And yet, I'm thrilled to see pictures of Seymore at Niagara Falls (relevant because electricity comes from falling water) smiling as he gets soaked. Ican't help but feel all the updates and "niceties" are the actual product.

It's like seeing someone who has made an honest living writing fictional updates while they travel. Honestly, it must be hard work.

Product or Service Mentioned: Magfast Customer Care.

Reason of review: Frauds.

Monetary Loss: $130.

Preferred solution: Company investigated. .

MAGFAST Pros: Product was interesting and has potential.

MAGFAST Cons: This is a scam, Takes your money and does not deliver, Length of time from order to production and delivery, Waiting period longer than i thought.

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