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Does the wall come with tips or do you have to add them on?

1 answer
By Admin on Behalf of the Company #1707093
You’re more than welcome to add the tips to your pre-order. We don’t include accessories with the free gift because not every customer wants to use Wall for the same reasons. You can use the tips with Wall, of course, but you can also use the USB ports at the bottom and plug in any length of cord to still utilize the quick charging and keep your outlets free to use. You could also get the MAGFAST Air and charge wirelessly on top of Wall. And sometimes people just want Wall as the base unit for the rest of our products. I hope this makes sense and thank you for checking us out!

When will I receive my order ?

O#190***-***** Date:06/06/2019 I have not recieved my order. When can I expect delivery?

1 answer
By Admin on Behalf of the Company #1707092
Hi Rita! Thanks for contacting us. We have responded to your email that you sent in to customer service. Please check your spam folder if you do not see it. :) Be sure to follow our updates that Seymour sends out almost every Saturday! You can see any that you've missed here: Thank you so much for your support!

How can I reach out to Magfast support?

1 answer
If you need any assistance, you can contact Magfast Customer Service by phone, by email, by mail, or via social networks. 

Magfast Customer Service

  • Mailing Address: MAGFAST LLC 1 Grandview Avenue Cornwall-On-Hudson, New York 12520 United States


How long does it take to Magfast to ship the order?

1 answer
Unfortunately, the company FAQ section doesn’t cover Magfast shipping policy details. It is only stated that the current shipping cost within the continental US is $13. The current shipping cost to Canada is $18 USD. For the rest of the world, it is $23 USD. Please note that these shipping prices may be subject to change. Before Magfast sends out your package, they will be sending you a Final Checkout Email, which will allow you to verify your order. 

Please contact Magfast Customer Support by phone at (863) 624-**** for further assistance.



I ordered your product over a month ago. When will you ship as I havent received it yet?

1 answer
Hi AcidicKudu142: As we explained during the presentation MAGFAST is a crowdfunding pre-order project. Thank you for being one of thousands of supporters! We always maintain a schedule and countdown to shipping at We're on track for shipping Summer 2019. Please feel free to drop us a line Hello@***.com any time - and follow our weekly updates for supporters - catch up any time at


Hi., After viewing the presentation today, I ordered and paid for 1 pro kit from Magfast. I opted for the 6-month equal payment plan.

Upon stumbling on this site, I wonder if this product is a scam or will I ever receive the product? Any suggestions?

1 answer
Hi TrainedPigeon Thanks for joining the presentation - delighted you're joining us on this journey. I'm sorry we didn't reply here sooner - the Internet is a big place and most folks just get in touch with us by calling or Hello@***.com You should have been receiving our weekly updates - please give us a shout if you have any questions at all. Thank you for trusting MAGFAST!
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