MAGFAST Questions and Answers
How do I return a product and get a refund?I purchased 3 magfast charging cables. My phones are compatible with 2 phones but not the third. I would like to return and get a refund.
In registering my product my email was input incorrectly.
I need my email updated on my registration. My correct email is this one.
lmokane1968@***.com What other information is needed to identify me? 651.247.9554
We are happy to help you! Please reach out to customer care at Hello@MAGFAST.com. Let us know your old email address and the new email address you would like as your primary.
What is the status of my pre order from when you were a. Start up company.
I invested in your start up company about 2-3 years ago ordered the kits with the care charger and the wall and the ice and the extreme but to this far haven't gotten any product that I paid for when ordered you charging kit now I see your cable your cables on Amazon who i am very displeased as I should have received my kit long before see any of your prod on Amazon so I would like a answer on when I will be getting my products that I ordered so long ago thanks you Monique
Thank you for reaching out, Monique. I do see that you've been given a batch number and a ship date for your products. One of our customer care reps reached out to you so please check your inbox. Thank you!
I received the wrong product.
I need to speak to someone with regards to my situation. My name is Robert.
Ph# 910-398-**** email is iscreman777@***.com. Thank you for your help
How to change my email and address so I can receive the chargers when it is sent out to me.I have not heard back from Magfast concerning my change of address and email address. I am not sure if the chargers were ever sent or not.
I ordered them in 2018 and have changed both physical address and email address.
I would appreciate talking to a live person. Thank you.
Hi there! Thanks for reaching out. I do see that we've communicated with you through email. Your MAGFAST Account is the place where you can change your shipping address and we can manually update your email address for you. Please always reach out to us at Hello@MAGFAST.com. Thank you!
2017 is a very long wait.
The date I made my order was March 21, 2017. That is now over 5 years. I would like to know when I will be receiving my products.
Hi Michelle. Thank you for your inquiry. We have reached out to you and provided you with additional information and let you know that your ship batch has been assigned. Please look out for an email from Hello@MAGFAST.com. Thank you!
What shipping batch number am I in?I would just like to know what shipping batch number I am in? You MUST have some idea since you know the total number of orders to fill and also have a general idea how many you are capable of shipping per month. Saying 'I will get an email soon' is just noise.
Hi there! Thanks for reaching out. It completely depends on when you pre-ordered, what you pre-ordered, which color, etc. We will take a look at your account and send you an email with more specifics. Thanks, John!
Wondering when I might expect delivery?I purchased the Family Pro kit along with The Magfast Time on September 24,2020. I read that you started delivering product in December, 2020. Is that true?
Hi Wendy. Please know that the best way to get in contact with us is by emailing our customer care department directly at Hello@MAGFAST.com. We began shipping about 2 months ago. We're starting with our earliest supporters and working our way down the list. Please read more about this here: MAGFAST.com/status. Thank you!
I purchased product last June, including free & several wall plugs. When will this arrive?
Hi there! Thank you for your question. Please check out our Shipping Status Page at MAGFAST.com/status. You'll find information regarding each product as well as projected ship dates for each.
If you watch the presentation do you get a free charger?I got a link saying you can get a free charger for participating in the entire presentation and they said at the end you will find out how to get the product. I spent 1 hour and 10 minutes with the q&a session and I still don't know if you get a free charger I think I was misinformed to see the presentation. I liked the product and was interested but I felt tricked so I was upset because I saw a 2am presentation and am tired because I stayed up for nothing sad
Hi there. Thank you for reaching out, I would love to help you. Yes you can claim a free charger for watching the presentation! Thanks so much for doing that. I'm sorry you didn't see the link to checkout. Please get in touch with our customer service so they can help you do that: Hello@MAGFAST.com