MAGFAST Questions and Answers
We will try to contact this business to get an answer for you.
Do you expect to ship before the end of 2020?
Clarify my recent order
When will I be receiving my package
Is this product really going to ship or what, did i get ripped off?
This is taking incredibly long to get the product. I think I will probably have to right this product off as never seeing it and just blew my money on vapourware.
Now with the covid-19 I am sure you will stall even longer. I tried to find my order and it seems that doesn't exist either so I am not sure what the heck I even signed up to purchase.
This is really frustrating because every video you put out for an update ... your so excited about the product but I don't see it!
Why to I hage to put a credit card on file to order my free gift ?
How can you be crowd funding for 3 years and still have Zero productivity?
I ordered the upgraded version of the chargers, plus the extra charger, with intent upon purchasing everything else if I liked it. Now I see BBB reviews of Zero products being shipped with orders dating back to 2017.
3 years is an incredibly long period of time with zero results. Especially with your initial brag about almost matching Apple with your initial launch. I have no problem waiting a month or two. But anything beyond that, I probably wont be living here anymore.
I realize I have 72 hours for full refund. Please explain to me why I should hold out.
Are they able to start shipping yet ?
I invested (about $300) after I saw their video and was wondering when they would start shipping their products.
Supposed to be in the 8 pm seminar, but didn’t get email
Supposed to be in the 8 pm seminar tonight, but didn’t get email, so I don’t know how to get in.
where is my charger?
what happened to the charger i ordered in august 2019? it’s taken over a month and i still have NOT received the charger i ordered and yet your company had no problem getting payment from my bank immediately after i placed my order.
payment cleared my bank on aug. 27, 2019 which means it’s been a month and a half. i have NOT received any email explaining this delay. all i get are unimportant emails to me from Seymour Segnit about his vacation, product updates, etc.
i would care if i got my order, instead i’ve sent emails asking for update on status of my order which to this day have been ignored! i am really angry at this point!!!! to think i wasted my time watching the long video about your products and your company can’t email me a short reply to my inquiry!
this is very poor customer service which you supposedly also take pride on in your video. what’s up Seymour Segnit?!?!?!?!?!
Not yet received
How long before I get my chargers? It’s been a month so far, just curious.
information about the Qi charging
My questions fully surround the QI charging abilities Q#1 what is the speed of the charging on an Samsung 10+ is it at normal rate or is it at the fast charge rate? Q#2 currently I have the samsung fast QI charger pads that charge at the FAST rate and with it it requires a 2.0 power supply to charge at the fast charge rate what is your power supply requirements?
Q#3 currently I have the samsung fast charger pad and as a phone protector I use the Otterbox Defender Series for Galaxy S10+ with their wireless charging pad the phone has no problem at charging through the case ... will this be an issue with yours I see in your discussion that it maybe (with as many products as I am looking at ordering MAYBE does not cut it I want a solid answer before ordering and if I do order and it does not work with the Otterbox Defender Series for Galaxy S10+ what is the refund policy?
Q#4 why do you not give the pro version the option of ordering extra pop in ends for the wall plates? and why not bundle them as apple or android for I will NEVER own an apple product if you could get back to me with all the above questions answered that will greatly make my choice much easier Thank you Tony
Hi Tony:
Thanks for checking out MAGFAST - and for asking such detailed questions! You are clearly a connoisseur of premium technology!
Just a note, I had a feeling reading your questions that you might not fully understand that right now we are in the pre-order stage. Essentially this is a crowdfunding where amazing folks are supporting us to get this off the ground. If you have exacting immediate needs you should buy from the normal sources. Please only get involved with MAGFAST or any other crowdfunded startup if you want to help bring it to fruition and enjoy the journey, warts and all.
That said...
1: Yes all MAGFAST Qi ports will charge at the fast 10 watt rate for devices that support this standard,
2: MAGFAST chargers all provide their own power supplies for Qi charging, the only exception being MAGFAST Air which can take USB-C or Micro-USB cables in addition to being powered by the MAGFAST magnetic interface. For optimal charging with Air, use the USB-C input with a power supply of 12w or greater output.
3: MAGFAST is Qi certified so will work with any case designed for Qi wireless charging.
4: Our refund policy is never to keep a penny of your money you’re not delighted to have spent with us.
5: Our Pro Kit comes with tips and cables to support all devices from the last 5 years and the next 10 as we are just at the start of the Qi and USB-C connection standards. The whole point of MAGFAST is that the system sets you up not just for yourself, but so you can easily help others with different devices.
Again, thanks for checking us out. If you choose to join us and enjoy the journey, I really think you’ll love what we’re doing. https://www.MAGFAST.com/vsq/registration/ if you’d like to review everything now that you’ve read this!
The Magfast video quit working.
Can I still get my free charger? I'm already impressed with it.
Then if it works as advertised I could get family and friends to buy it. I already posted it on my facebook page American Values as well as my personal FB page.
Does the wall come with tips or do you have to add them on?
When will I receive my order ?
O#190606-44946 Date:06/06/2019 I have not recieved my order. When can I expect delivery?
How can I reach out to Magfast support?
Magfast Customer Service
- Phone Number: (863) 624-3278
- Email: Hello@MAGFAST.com
- Mailing Address: MAGFAST LLC 1 Grandview Avenue Cornwall-On-Hudson, New York 12520 United States
How long does it take to Magfast to ship the order?
Please contact Magfast Customer Support by phone at (863) 624-3278 for further assistance.
charger
I ordered your product over a month ago. When will you ship as I havent received it yet?
Magfast
Hi., After viewing the presentation today, I ordered and paid for 1 pro kit from Magfast. I opted for the 6-month equal payment plan.
Upon stumbling on this site, I wonder if this product is a scam or will I ever receive the product? Any suggestions?