Reply by MAGFAST

Hi Trenton.

Thank you for writing in!

I see that you called in to customer service on August 21st and that we responded to you via email the next day on August 22nd. It sounds like our response may have ended up in your spam folder. If you would be so kind as to check there for our response. Since I see you have a Gmail account, please also check your Promotions and Social folders.

MAGFAST is a crowdfunding project that's being built by the pre-orders of folks like yourself. That's part of why we have such a long video explaining the process and the products before people pre-order.

We send weekly updates to our supporters so you can follow along with our progress. I do see that we have been sending these to you weekly so please check your various folders for those as well. You can view any that you have missed here:

We truly appreciate your support of our project! Please let us know if you have any further questions.

I have already made a payment on the large package and added on the charger with jumper cables and i ordered it over 2 or 3 months ago and tried contacting customer service, never got a response or my order. Waist of $83.

Product or Service Mentioned: Magfast Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $84.

Preferred solution: Deliver product or service ordered.

MAGFAST Pros: Great product idea.

MAGFAST Cons: Bad customer service, Bad delivery.

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