Update by user Apr 26, 2018
Update 4/26/18 - Customer Service reached me within days of my post, email and contacting my credit card company and 1 day shy of contact the BBB. I am happy to report MagFast refunded my initial investment - I did NOT expect this outcome and am very pleased.
IN short - if you sign on with a dream team, start up or become an early adopter - know what you are prepared to wait for and for how long.
I will not be stepping into this arena again - there are enough risk takers to keep us boring folks entertained. Onward!
Original review posted by user Apr 23, 2018
In 2016 - I purchased the Thing Charger. While it was still a beta type product it was useful and I could see potential in their thought process.
In 2017 they rolled out the new and improved package via MagFast. I invested over $1000 (!) BIG mistake. At first I received a weekly update - now after all the payments are in - I have to beg to get info on where the product is and when they estimate deliver.
All I have to show for this are some weekly updates and quirky family YouTube.
I connected with their customer service and asked for a solid roll out date - was told First Quarter 2018. It is now April 2018 - nothing.
I have no recovery of my funds and no way to complain for no product delivered. I did place this on my credit card and will make a fraud report.
Product or Service Mentioned: Magfast Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $1000.
Preferred solution: Full refund.