Reply by MAGFAST

Hi Mary:

Reading the notes its clear we not only earned your trust to support us in the first place, but again when you got in touch with your concerns! I'm sorry there was a wobble inbetween that resulted in this headline!

Looking at the record we'd been working with you in person to cover your concerns but didn't realize you had posted publicly about this until now.

If I may I will just say thank you for speaking with us - we can only help the customers who actually contact us !!!

I'm thrilled to see that just one day after you posted here, on April 24th you emailed Amanda in our Customer Service team:

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""Oh My! Amanda!

I am in tears - this is the best possible outcome I could have hoped for at this time...I am more than please with this response.

Once this is posted - I will let all parties know this has been resolved.

Thank you!

I wish you and MagFast the best in the process of your product line.

Mary""

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Case closed we believe, but please do contact us any time at Hello@MAGFAST.com if you need anything.

I'm grateful we earned your trust to support us in the first place, and again when you got in touch with your concerns!
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Update by user Apr 26, 2018

Update 4/26/18 - Customer Service reached me within days of my post, email and contacting my credit card company and 1 day shy of contact the BBB. I am happy to report MagFast refunded my initial investment - I did NOT expect this outcome and am very pleased.

IN short - if you sign on with a dream team, start up or become an early adopter - know what you are prepared to wait for and for how long.

I will not be stepping into this arena again - there are enough risk takers to keep us boring folks entertained. Onward!

Original review posted by user Apr 23, 2018

In 2016 - I purchased the Thing Charger. While it was still a beta type product it was useful and I could see potential in their thought process.

In 2017 they rolled out the new and improved package via MagFast. I invested over $1000 (!) BIG mistake. At first I received a weekly update - now after all the payments are in - I have to beg to get info on where the product is and when they estimate deliver.

All I have to show for this are some weekly updates and quirky family YouTube.

I connected with their customer service and asked for a solid roll out date - was told First Quarter 2018. It is now April 2018 - nothing.

I have no recovery of my funds and no way to complain for no product delivered. I did place this on my credit card and will make a fraud report.

Product or Service Mentioned: Magfast Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $1000.

Preferred solution: Full refund.

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