Reply by MAGFAST

Hi Stephen,

Yes we’re absolutely all about looking after our paying customers first. That’s what anyone would expect, and is also clearly stated in our T&C

Remember the entire premise of MAGFAST is that there’s already countless junky chargers out there so the only point of a new brand is to break the mold with really high quality. Shipping sooner could have happened, but only by breaking our fundamental promise to ‘Change Charging. For Good.'

I’ve checked your customer record, by the way, and while you are as welcome as every one of our customers who have placed a pre-order, I’m not sure how you get to the number “$100” when for now you’ve not placed and order, but joined our waitlist for a free charger once product development is complete and shipping commences.

I wrote to Magfast several times over the past year after spending 2 hours to watch their videos and make false promises that even if I didn't buy their product I would receive my magfast with the upgrade at no charge and I was either ignored or I was given the stall tactic saying they wanted to get the paying customers orders filled first and that I would get mine soon , but after a full year I still received nothing and when I complained they said I needed to pay shipping cost of $12 to receive my magfast plus the upgrade, it's not the money that upsets me its the false promises and lies plus their snooty reply to my inquiry and how easy it was to tell me to get lost, All I have to say is their customer service sucks and I will personally make it a point to bad mouth their company every chance I get. I threw away 2 hours of my life for those cheap bastards.


Product or Service Mentioned: Magfast Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

MAGFAST Pros: Product was interesting and has potential.

MAGFAST Cons: Lied to everyone.

  • Misleading And False Promises
Do You Have Something To Say ?
Write a review