MAGFAST's reply to:

Billing issue

Hi Frances. I see that our agents have contacted you and resolved your questions to your satisfaction. Please never hesitate to reach out to us at Hello@MAGFAST.com or (863)624-3278. Thanks so much!
author's review
ID
#3505060 Review #3505060 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
MAGFAST - Billing issue
MAGFAST - Billing issue

Want to talk with a real person, in person about billing and hopefully change my billing payment date due to unexpected car repairs x4 in last 2 months. Unable to pay on last bill and need to make arrangements. Questions about when merchandise production and receiving of merchandise may be estimated and if I can have the color change from the white to the forest green because it was offered on the next show.

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The honesty of your company.

I love that your company was honest about what they said when I shared their product. Thank you. I can't wait to try your product in my kitchen.

User's recommendation: not sure because i have not received the wall unit yet to try it. I have no picture yet because i have not received it yet.

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ID
#3377850 Review #3377850 is a subjective opinion of poster.
Location
Palm Desert, California
MAGFAST's reply to:

I have invested $268.00. have not gotten product yet

Hi there. We have reached out to you several times with no response. Please make sure to check your inbox. We used two different email accounts to reach out as well to make sure you receive our responses.
We apologize if you weren't aware that we're a startup and only recently hit the shipping phase. It's taken much longer than we'd hoped but we're very excited about the next chapter.
You have been fully refunded and we hope to part as friends. Thank you!
author's review
ID
#3233167 Review #3233167 is a subjective opinion of poster.
Pros
  • Products sound great
Cons
  • Never delivered or contacted customer as to why no product
Loss
$268
Preferred solution
Deliver product or service ordered
New Reviewer

I thought that this company was legit. So far the only thing I've received from them is a charge on my account every month since Septrmber 2021.

No notice of any kind as to why the delay if any..I hope to hear from anyone soon..

I made a phone call and left a message..Just waiting to hear from someone soon or i will be contacting the police fraud dept. REF NO: 727****ANOE854KTO

User's recommendation: my recommendations so far ...be careful of what you purchase without proper investigation,

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MAGFAST's reply to:

Honnest opinion

Thank you so much for this review!
author's review
ID
#3155437 Review #3155437 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Great customer service, thank you. Very easy to understand, exited to see companies marching towards progress

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MAGFEST? Has anyone received any product?

I see many positive reviews about how wonderful the Company is, and I hope the millions of dollars that people have invested pays off at some point. But I invested in his first charger the ThingsCharger and I did eventually get the chargers that were promised. But that...
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ID
#3110537 Review #3110537 is a subjective opinion of poster.
Location
Jensen Beach, Florida
New Reviewer
MAGFAST's reply to:

Where is the product

We were able to reach out and resolve this reviewer's questions and concerns. He has been fully refunded. We're sorry he won't be with us as shipping ramps up but we hope to see him in the future.
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ID
#3078182 Review #3078182 is a subjective opinion of poster.
New Reviewer

Never received any product or a follow up call or email as to where the product is

I ordered your product over a year and a half ago, and I never received anything, please send me what I ordered or a full refund plus interest on the use of my money. Or I will report you to the better business bureau. ASAP

User's recommendation: Deliver when you order. I don’t care anymore I either want the product I ordered or a full refund plus the interest on the use of my money for over a year and a half. In my opinion if it takes you over 2 years to get product out the door to your customers you don’t have a company you have a scam and a ripoff.

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ID
#3030650 Review #3030650 is a subjective opinion of poster.
Loss
$380
Preferred solution
Full refund
MAGFAST's reply to:

Just watched the Magfast presentation and am impressed with the thoughtful design and the quality of the products!

Thank you so much for checking us out! We're so glad to have you on board.
author's review
ID
#3006975 Review #3006975 is a subjective opinion of poster.
Pros
  • Good honest approach and looks like a great product
  • Honesty and direct approach of founders
Preferred solution
Deliver product or service ordered
New Reviewer

A very interesting presentation and a very desirable line of products! I purchased the Pro Kit, and am looking forward to its arrival!

User's recommendation: This looks like a good solid investment!

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MAGFAST's reply to:

Nice product

Thank you so much!
author's review
ID
#2779908 Review #2779908 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

nice presentation and seems like a great ecosystem for this family of products with many ways to get power in and get power out.

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MAGFAST's reply to:

I wish to cancel my order that I just did minutes ago.

Hi Janice. It looks like our customer support team already took care of this for you. Email us at Hello@MAGFAST.com if you need further assistance. Thank you!
author's review
ID
#2719520 Review #2719520 is a subjective opinion of poster.
New Reviewer

I realized that I do not need all that I ordered.

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MAGFAST's reply to:

Info was very informative.

Thank you so much for checking us out, Judi. We appreciate you!
author's review
ID
#2712004 Review #2712004 is a subjective opinion of poster.
Pros
  • Product was interesting and has potential
New Reviewer

I viewed the information video, and reviewed just to make sure I had a good grasp of what was said and promised. Products look very promising.

I will probably do some add-on orders. at a later date.

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MAGFAST's reply to:

Never received my free charger

We’re sorry for any misunderstanding but as it says in the video, we are in the pre-order stage and will not be able to ship out the free gifts until all paid pre-orders are fulfilled. It looks like you have not reached out to customer support for assistance so please contact us at Hello@MAGFAST.com.
author's review
ID
#2686841 Review #2686841 is a subjective opinion of poster.
Pros
  • Excellent at pulling the wool over your eyes
  • Charismatic advertisement
  • Loved the presentation video
Cons
  • Misleading video
  • Still waiting for free product
  • Waiting period longer than i thought
Loss
$3
Preferred solution
I just what the gift promised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I stumbled across one of there YouTube advertisements while watching my normal videos. In the ad, they stated that you get a free charger just for signing up with them; however, after I signed up I never got my free welcome gift.

They have a lot of big talk and look nice enough. They just don't seem to be reliable or timely.

User's recommendation: If your company is going to offer free merchandise in an advertisement the least you should do it make sure everyone gets their promised items.

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MAGFAST's reply to:

773573****

Hi Leonides. I do see the customer service has responded to your requests. Please make sure to check your inbox for emails from Hello@MAGFAST.com.
author's review
ID
#2686670 Review #2686670 is a subjective opinion of poster.
New Reviewer

I want to finish to paying my order.

I want the olive color Let me know if you. got my order.

773-573-****

CENTRAL TIME..

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MAGFAST's reply to:

Change payment source

We've reached out to this supporter to help her.
author's review
ID
#2588213 Review #2588213 is a subjective opinion of poster.
Preferred solution
Change payment source
New Reviewer

Left message on answers machine to change payment source

Robin Speigner

rspeigner57@***.com

216.798.8120

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MAGFAST's reply to:

I was prompted for my opinion

We appreciate your honest feedback. Thank you for watching our presentation and deciding to support our company! We can’t wait to get our products to you and hear what you think.
author's review
ID
#2576706 Review #2576706 is a subjective opinion of poster.
Preferred solution
There's no solution. The web site asked for my opinion, so I thought this was for positive feedback. I didn't realize this was for disgruntled customers. lol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I watched the sooooooper long video. I typically don't have the patience for infomercials (I have ADD, but I'm also autistic) but I was intrigued by the product.

And a majority of the length was necessary to get into all the deets of your product. I'm typically not a consumerist, and I mainly buy practical things, and usually not so pricey either. But ya got me here. I liked what I heard and I'm really in need of a charger for my car, wall, take anywhere, etc.

I also really like the fact I can charge my car if my battery dies! How amazing!

User's recommendation: I honestly can't truely recommend the product until I'm able to use it. Recommending a product without firsthand experience seems dishonest. I've had the song and dance on products before only to be dissapointed. I hope you understand my hesitancy on recommending it until it arrives in my post and I can then try it out.

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