MAGFAST's reply to:

Original customer haven't received anything

Thank you for your feedback. We are a crowdfunding project and we’ve always said this is a long process. Crowdfunding as a small startup company comes with many ups, downs, and delays. That’s just the nature of the business. We explicitly say, in the presentation we ask our supporters to watch before pre-ordering, that you should not support us if you’re not in it for the long haul.
With that said, it looks like we were able to help resolve this supporter’s concerns via email. Please contact customer support at Hello@MAGFAST.com for more information.
ID
#2444247 Review #2444247 is a subjective opinion of poster.
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer

I was an original customer while you were in the development stages you took money monthly from my account. I have listened to all the BS Your company sends out.

I have not received anything from your company in regards to this situation. What gives.

Mayor Dan Diliberto

dandiliberto@***.com

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

I Got a free wall charger...!!

The greatest most innovative and environmentally friendly family of products to ever come out! Now I own one small piece of the family and hopefully more to come.

User's recommendation: Yes!!

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ID
#2441818 Review #2441818 is a subjective opinion of poster.
New Reviewer

Quality equipment is a rarity

This company gets excited about charging devices. Seems silly but that's exactly what you want. If they aren't excited about what they're selling you, then it's just about making a buck for them.

User's recommendation: I would do business with this company again.

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ID
#2435301 Review #2435301 is a subjective opinion of poster.
Product
Magfast Charger
Preferred solution
None
New Reviewer

This is the future of charging electronic equipment.

Free wall charger after watching a video about this company!!! When I get this product if i am happy with it, I plan on purchasing additional products.
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ID
#2432848 Review #2432848 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
MAGFAST's reply to:

Haven't got my order

Thank you for reaching out. I see that we have already called and emailed you to resolve the situation. But I would like to reiterate here that MAGFAST is a crowdfunding project and we expect to begin shipping soon. Please check out our website for more information regarding that: MAGFAST.com/status. Also, you may easily change or update your shipping address in your MAGFAST account. If you need any assistance whatsoever, please don't hesitate to contact us at Hello@MAGFAST.com. Thank you for your support!
ID
#2411536 Review #2411536 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I am Desiree Brittingham I made my purchased 1/21/2021. Today is 2/8/2021.

I haven't received my package or any update to when I can expect delivery. More over if my package is not in the mail, as yet. I would like to change the mailing address.

I'm not tech savvy. It would be good to speak with an actual person.

User's recommendation: I cannot give a good one this time. I am still waiting on my package to be delivered.

New Reviewer

The way they are changing the wireless charging game is just unimaginable.

They started by making chargers that were sturdy and would charge your phone faster, and now they are making fast wireless chargers that can jumpstart your car, and up to 24 more cars. They are really changing the lives of people every day.

User's recommendation: Buy all you can, since they will be creating more, and they had up to a 6 year warranty.

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ID
#2406169 Review #2406169 is a subjective opinion of poster.
Preferred solution
Price reduction
MAGFAST's reply to:

Got ripped off

Respectfully, MAGFAST is on a very long and extremely challenging journey to deliver a significantly better charging experience to the charging market. Along the way, we have had many challenges, but none is more disheartening than the kinds of accusations this poster is making. Anyone - customer or not - who has a question or issue of any kind should always contact us Hello@MAGFAST.com . Our single focus is on resolving anyone's issue in full. We're a small team of dedicated people putting their hearts into making some truly great products - as anyone who spends a few minutes following what we're doing knows. Anyhow, it sounds like perhaps crowdfunding isn’t for you. Since we hadn't heard from you before this posting, we were able to email you and leave a voicemail. Thank you for your earlier support.
ID
#2405847 Review #2405847 is a subjective opinion of poster.
Product
Magfast Charger
Loss
$299
Preferred solution
Deliver product or service ordered
New Reviewer

LESS THAN 1 STAR

Ok it was a startup kickstarter or whatever. I've had a few fail to produce but I hear from them that it isn't going to be produced and move on.

This company owner, Seymore, insists on rubbing it in that you aren't getting a product by continuing to send emails and post videos that it is in the works. Blames china and covid for the most recent delay...sorry other companies are coming out with new devices,,,made in china.

then he wants you to invest in his financial company.

BEWARE SOUNDS LIKE A PONSI SCHEME.

User's recommendation: STAY AWAY.

New Reviewer

Truly excited about seeing this new product

Very excited can't wait to have it in my hand to play with it this looks like an amazing product that everyone is going to have to have!

User's recommendation: you have to have one of these! not one of these oh, all of these!

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ID
#2405131 Review #2405131 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

Looking forward to trying the Magfast

Think this is going to be great. Really looking forward to seeing it. Cant wait. Theres not much I can say until I receive it.But I think its going to be great.

User's recommendation: Sounds like a great product.

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ID
#2398934 Review #2398934 is a subjective opinion of poster.
Product
Apple Cell Phone Charger
Preferred solution
Deliver product or service ordered
MAGFAST's reply to:

Never received order, or "free" product

It looks like this poster has not reached out to customer service or we would have been able to explain why shipping has been pushed back. In just a moment I’d like to quickly go through our process. But first, I want to point out that we are a crowdfunding project and we’ve always said this is a long process. Crowdfunding as a small startup company comes with many ups, downs, and delays. That’s just the nature of the business. We explicitly say, in the presentation we ask our supporters to watch before pre-ordering, that you should not support us if you’re not in it for the long haul.
That said, I’d like to offer a quick overview of the difficulties we faced over the last year and why shipping had to be pushed back.
The coronavirus hit Asia and Europe, impacting production and the global supply chain even before it hit the US.
By early 2020, COVID had closed down our factory and completely disrupted the global supply chains for nearly four months. We scrambled to figure out alternative solutions and new resources. In the meantime, the top personnel working on our project were forced to move on to other work.
Then, once things started to return to ‘normal’, Apple released their new iPhone that was NOT compatible with most existing wireless chargers. We made the difficult decision to take the time to make absolutely sure that our products would charge the new iPhone as the majority of our supporters are Apple users.
You can read more about this on our website or contact customer service for more details if you wish.
ID
#2392221 Review #2392221 is a subjective opinion of poster.
Loss
$213
Preferred solution
Deliver product or service ordered
New Reviewer

I've been patiently awaiting delivery since I pre-ordered back in June 2020. You're production "timeline" showed delivery rollouts back in November/December 2020.

Yet, nothing has been received. Your main page shows crowdfunding of over 1Million received of a 300k goal. Yet, there is no product to market.

Investors are lost in this partnership. I had hoped for so much more.

User's recommendation: Proceed with caution.

New Reviewer

Amazing company!

Streamed their video premier on 01/20/21. Watched the video stream premier & was blown away by the technology! I've never used their products before but I'm receiving a free MagFast wall for watching the premier. That's so awesome that they're doing that for me. They have just gotten a customer for life! Will Definitely be buying their chargers once I save up some money!
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ID
#2390334 Review #2390334 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
MAGFAST's reply to:

It was an amazing experience

Thank you so much for watching our presentation and for your kind words.
I understand that the prices might seem expensive, but the price points reflect the quality of our products! MAGFAST is on a mission to create a new paradigm in the charging world, by taking an innovative quality approach. We want to change charging for good by sourcing from the best possible resources we can, from the batteries to the magnets to the casing. In other words, our products are made to last.
That said, we are sorry that you've been experiencing difficulties this year.
ID
#2389917 Review #2389917 is a subjective opinion of poster.
Product
Magfast Charger
Preferred solution
Let the company propose a solution
New Reviewer

The detailed introduction that i just witnessed was just wonderful i love the enthusiastic, energetic ,positivity it literally woke me up and got my brain going for the day. It's really refreshing to see there are still people who are willing to stand behind and in front of their product with complete confidence it really made me a believer the only thing i cant wrap my mind around is the ridiculous prices its just too much no matter what quality I cant afford any of the attachments especially since were all out of work at the moment but thanks for helping the government kill me off a little quicker yay I can either charge my phone or eat I wonder which it will be.

User's recommendation: I dont know what to say.

New Reviewer

Watched seminar

Seminar was well delivered very insightful, very descriptive and innovative. Checkout went smoothly. Products seem to be of very good quality especially if they are ably to guaranty them for 6 years.

User's recommendation: I am very eager to try this innovatively designed device.

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ID
#2387016 Review #2387016 is a subjective opinion of poster.

Amazing presentation and attention to detail

I am super excited about this product. I am looking forward to getting my hands on it to see if it lived up to my expectations.

User's recommendation: Worth the time.

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ID
#2386759 Review #2386759 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

MAGFAST WALL CHARGER

I ran across a YouTube ad that advertised a new wireless charger that is strong enough to jump off your car multiple times on a single charge. The ad offered a free charger for attending the premiere which was true after the video and a good attempt at upselling the people in attendance.

User's recommendation: I highly recommend MAGFAST products for all tech savvy people.

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ID
#2379467 Review #2379467 is a subjective opinion of poster.