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MAGFAST's reply to:

Thanks for coming back to pre-order even more MAGFAST Chargers!! Yes I'm sorry it looks like our password account security system had a bug that temporarily locked you out. We’re serious about your privacy and keeping your data secure (see...
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#1504378 Review #1504378 is a subjective opinion of poster.
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Magfast Customer Care
MAGFAST's reply to:

Thanks for pre-ordering MAGFAST. I’d like to check into the exact combination of products you selected. Like most companies shipping is often FREE, and should always be clearly shown as such in the cart… Please drop us a line at Hello@MAGFAST.com so we can check and...
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#1492698 Review #1492698 is a subjective opinion of poster.
Product
Magfast Charger
MAGFAST's reply to:

Thanks for reaching out to us about your order confirmation. I see our customer service team was easily able to get it re-sent to you just after you called us and posted this review. Our order confirmations go out immediately each order is complete and usually land...
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#1487372 Review #1487372 is a subjective opinion of poster.
Service
Magfast Customer Care
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  • Can t Wait To Use It
MAGFAST's reply to:

Yes we’ve got your order just fine. Thank you for pre-ordering with us :) Email receipts are sent out immediately but despite our best efforts sometimes get caught up and end up in the wrong folder. Please check and if you can’t find your receipt drop us a line with...
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#1472736 Review #1472736 is a subjective opinion of poster.
MAGFAST's reply to:

We aim to return all calls within 24 hours and we think this is so important that many of our outgoing calls are made by one of our co-founders in person. We’re sorry you didn’t hear back before writing here – most likely we couldn’t actually determine your number from...
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#1470735 Review #1470735 is a subjective opinion of poster.
MAGFAST's reply to:

We’re glad you were able to get through even if the line dropped the first time. :) If you still have concerns, please let us know by emailing us at hello@MAGFAST.com or calling us again or by using the handy chat feature on our website. Our team is here to help.
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#1470345 Review #1470345 is a subjective opinion of poster.
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Magfast Customer Care
MAGFAST's reply to:

We offer the free charger to folks who attend our preview/demo presentation and give us feedback on our product plans. At the presentation our founder Seymour explains in detail that all of MAGFASTs products are in pre-production. The free charger isn’t some cheap junk...
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#1468271 Review #1468271 is a subjective opinion of poster.
Service
Magfast Shipping Service
MAGFAST's reply to:

I see you added one or two items to the free MAGFAST Wall charger you claimed after watching Seymour’s full presentation. I’m sorry you misunderstood that all MAGFAST products are in development/pre-production as part of a long-term crowdfunding project. Seymour goes...
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#1467331 Review #1467331 is a subjective opinion of poster.
Product
Magfast Charger
MAGFAST's reply to:

We’re sorry that we weren’t able to get your MAGFAST to you as soon as you'd hoped. We’re grateful to everyone who supports us working to make these products. It’s a long journey and we understand that sticking with us the whole way is not for everyone. But our...
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#1453498 Review #1453498 is a subjective opinion of poster.
Service
Magfast Customer Care
MAGFAST's reply to:

I’m glad you like our products and I’m sorry the video isn’t for you. We’re doing something very different at MAGFAST. There’s lots of not-so-great chargers out there. We’re a startup working to make something way, way better. It’s a long journey and we feel that if...
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#1449483 Review #1449483 is a subjective opinion of poster.
Product
Magfast Charger