MAGFAST's reply to:

To help consumers make smart purchasing decisions for their electronic lifelines

Thank you for checking us out, we appreciate it! Shipping will begin very soon and we can’t wait to get you your free gift after the paid pre-orders are sent out.
author's review
ID
#2525714 Review #2525714 is a subjective opinion of poster.
New Reviewer

I was offered the free promotional wall power outlet from MagFast, I have not received it yet. Having a tech background, I very much look forward to the product this company is putting out, will definitely reserve a pro kit if it lives up to my expectations.

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MAGFAST's reply to:

Haven’t received anything that I ordered......

It sounds like perhaps crowdfunding isn’t for you. It seems like you didn’t watch our presentation or any of our weekly updates where we’ve said it’s a long process and unfortunately it has come with delays. Our team is just as frustrated with the delay in shipping as you are.
We made a promise to keep our supporters updated on the process and that is exactly what we are doing every week.
Our Customer Service reached out via phone and email but have not heard back. We believe we have resolved this reviewer’s concerns to her satisfaction.
We hope to see you down the road as we continue to try and Change Charging for Good.
author's review
ID
#2495294 Review #2495294 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund
New Reviewer

I watched a couple of videos back in December of 2020. My order is even on the credit statement but its April 8th, 2021 & 4 months after I had ordered 2 Pro Life Kits (get the other half off, plus a few extra other items at no charge) & Ive even called customer service everyday since after ordering back in December of 2020.

Im not leaving my email not my phone number in this review as I should have received my entire order by now. I spent between $450 on product and I either want everything shipped out ASAP (Federal Expressed In 1 Day) or I want the whole entire amount that is showing on my credit card statement ~

COMPLETELY 100% REIMBURSED BACK TO ASAP!!!!!

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Resolved
MAGFAST's reply to:

Resolved: I ordered early on and my order was never filled

We were able to contact this reviewer via phone and resolve her concerns to her satisfaction. Crowdfunding is not retail sales - it’s a long and challenging process that requires a lot of patience. We completely understand that this isn’t for everyone and are glad to part as friends with this reviewer.
author's review
ID
#2482173 Review #2482173 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Apr 09, 2021

Thanks to Pissed Consumer, I received immediate attention and a full refund!.

Original review posted by user Mar 30, 2021

I ordered products from you more than a year ago when you were starting out. All I got were promises.

I have phoned several times to ask about my products and I was always told they were still being worked on.

Now I see that new customers are able to put orders in and you actually have positive reviews while my purchases never arrived and I have stopped receiving any updates from your company. I feel as though you stole my money.

User's recommendation: Don't trust these people.

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MAGFAST's reply to:

No product after three payments.

It sounds like crowdfunding is not for this reviewer. We have not yet begun shipping but expect to in the next few weeks. In addition, the point of crowdfunding is to pledge your support by pre-ordering products and paying upfront while waiting for manufacturing. We cannot ship before a payment plan has been complete. We reached out to this poster by phone and email but did not hear back. We believe we have resolved his concerns to his satisfaction.
We truly hope you'll check us out down the road, we'd love to have you with us.
author's review
ID
#2474144 Review #2474144 is a subjective opinion of poster.
Loss
$237
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Mag fast has taken three payments of $79 each from me and I havent heard a word from them or received any products.

User's recommendation: Do not send them any money!

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MAGFAST's reply to:

Great quality and very convenient

Thanks so much for checking us out. We are not yet shipping but expect to start within the next few weeks. Please check out our website for more information here: MAGFAST.com/status. You can also contact customer support at Hello@MAGFAST.com. Thanks again!
author's review
ID
#2461374 Review #2461374 is a subjective opinion of poster.
New Reviewer

Really got the free wall charger! I hope. They said it was on the way and I wanted to add the car charger but I will wait to see how this does.

User's recommendation: I tell everyone if the need a battery back Maglife is the best!

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MAGFAST's reply to:

Original customer haven't received anything

Thank you for your feedback. We are a crowdfunding project and we’ve always said this is a long process. Crowdfunding as a small startup company comes with many ups, downs, and delays. That’s just the nature of the business. We explicitly say, in the presentation we ask our supporters to watch before pre-ordering, that you should not support us if you’re not in it for the long haul.
With that said, it looks like we were able to help resolve this supporter’s concerns via email. Please contact customer support at Hello@MAGFAST.com for more information.
author's review
ID
#2444247 Review #2444247 is a subjective opinion of poster.
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer

I was an original customer while you were in the development stages you took money monthly from my account. I have listened to all the BS Your company sends out.

I have not received anything from your company in regards to this situation. What gives.

Mayor Dan Diliberto

dandiliberto@***.com

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I Got a free wall charger...!!

The greatest most innovative and environmentally friendly family of products to ever come out! Now I own one small piece of the family and hopefully more to come.

User's recommendation: Yes!!

View full review
Helpful 2 Not helpful 4
ID
#2441818 Review #2441818 is a subjective opinion of poster.
New Reviewer

Quality equipment is a rarity

This company gets excited about charging devices. Seems silly but that's exactly what you want. If they aren't excited about what they're selling you, then it's just about making a buck for them.

User's recommendation: I would do business with this company again.

View full review
Helpful 0 Not helpful 1
ID
#2435301 Review #2435301 is a subjective opinion of poster.
Product
Magfast Charger
Preferred solution
None
New Reviewer

This is the future of charging electronic equipment.

Free wall charger after watching a video about this company!!! When I get this product if i am happy with it, I plan on purchasing additional products.
View full review
Helpful 1 Not helpful 1
ID
#2432848 Review #2432848 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
MAGFAST's reply to:

Haven't got my order

Thank you for reaching out. I see that we have already called and emailed you to resolve the situation. But I would like to reiterate here that MAGFAST is a crowdfunding project and we expect to begin shipping soon. Please check out our website for more information regarding that: MAGFAST.com/status. Also, you may easily change or update your shipping address in your MAGFAST account. If you need any assistance whatsoever, please don't hesitate to contact us at Hello@MAGFAST.com. Thank you for your support!
author's review
ID
#2411536 Review #2411536 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I am Desiree Brittingham I made my purchased 1/21/2021. Today is 2/8/2021.

I haven't received my package or any update to when I can expect delivery. More over if my package is not in the mail, as yet. I would like to change the mailing address.

I'm not tech savvy. It would be good to speak with an actual person.

User's recommendation: I cannot give a good one this time. I am still waiting on my package to be delivered.

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New Reviewer

The way they are changing the wireless charging game is just unimaginable.

They started by making chargers that were sturdy and would charge your phone faster, and now they are making fast wireless chargers that can jumpstart your car, and up to 24 more cars. They are really changing the lives of people every day.

User's recommendation: Buy all you can, since they will be creating more, and they had up to a 6 year warranty.

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ID
#2406169 Review #2406169 is a subjective opinion of poster.
Preferred solution
Price reduction
MAGFAST's reply to:

Got ripped off

Respectfully, MAGFAST is on a very long and extremely challenging journey to deliver a significantly better charging experience to the charging market. Along the way, we have had many challenges, but none is more disheartening than the kinds of accusations this poster is making. Anyone - customer or not - who has a question or issue of any kind should always contact us Hello@MAGFAST.com . Our single focus is on resolving anyone's issue in full. We're a small team of dedicated people putting their hearts into making some truly great products - as anyone who spends a few minutes following what we're doing knows. Anyhow, it sounds like perhaps crowdfunding isn’t for you. Since we hadn't heard from you before this posting, we were able to email you and leave a voicemail. Thank you for your earlier support.
author's review
ID
#2405847 Review #2405847 is a subjective opinion of poster.
Product
Magfast Charger
Loss
$299
Preferred solution
Deliver product or service ordered
New Reviewer

LESS THAN 1 STAR

Ok it was a startup kickstarter or whatever. I've had a few fail to produce but I hear from them that it isn't going to be produced and move on.

This company owner, Seymore, insists on rubbing it in that you aren't getting a product by continuing to send emails and post videos that it is in the works. Blames china and covid for the most recent delay...sorry other companies are coming out with new devices,,,made in china.

then he wants you to invest in his financial company.

BEWARE SOUNDS LIKE A PONSI SCHEME.

User's recommendation: STAY AWAY.

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New Reviewer

Truly excited about seeing this new product

Very excited can't wait to have it in my hand to play with it this looks like an amazing product that everyone is going to have to have!

User's recommendation: you have to have one of these! not one of these oh, all of these!

View full review
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ID
#2405131 Review #2405131 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Looking forward to trying the Magfast

Think this is going to be great. Really looking forward to seeing it. Cant wait. Theres not much I can say until I receive it.But I think its going to be great.

User's recommendation: Sounds like a great product.

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ID
#2398934 Review #2398934 is a subjective opinion of poster.
Product
Apple Cell Phone Charger
Preferred solution
Deliver product or service ordered
MAGFAST's reply to:

Never received order, or "free" product

It looks like this poster has not reached out to customer service or we would have been able to explain why shipping has been pushed back. In just a moment I’d like to quickly go through our process. But first, I want to point out that we are a crowdfunding project and we’ve always said this is a long process. Crowdfunding as a small startup company comes with many ups, downs, and delays. That’s just the nature of the business. We explicitly say, in the presentation we ask our supporters to watch before pre-ordering, that you should not support us if you’re not in it for the long haul.
That said, I’d like to offer a quick overview of the difficulties we faced over the last year and why shipping had to be pushed back.
The coronavirus hit Asia and Europe, impacting production and the global supply chain even before it hit the US.
By early 2020, COVID had closed down our factory and completely disrupted the global supply chains for nearly four months. We scrambled to figure out alternative solutions and new resources. In the meantime, the top personnel working on our project were forced to move on to other work.
Then, once things started to return to ‘normal’, Apple released their new iPhone that was NOT compatible with most existing wireless chargers. We made the difficult decision to take the time to make absolutely sure that our products would charge the new iPhone as the majority of our supporters are Apple users.
You can read more about this on our website or contact customer service for more details if you wish.
author's review
ID
#2392221 Review #2392221 is a subjective opinion of poster.
Loss
$213
Preferred solution
Deliver product or service ordered
New Reviewer

I've been patiently awaiting delivery since I pre-ordered back in June 2020. You're production "timeline" showed delivery rollouts back in November/December 2020.

Yet, nothing has been received. Your main page shows crowdfunding of over 1Million received of a 300k goal. Yet, there is no product to market.

Investors are lost in this partnership. I had hoped for so much more.

User's recommendation: Proceed with caution.

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