New Reviewer
MAGFAST's reply to:

Where is the product

We were able to reach out and resolve this reviewer's questions and concerns. He has been fully refunded. We're sorry he won't be with us as shipping ramps up but we hope to see him in the future.
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ID
#3078182 Review #3078182 is a subjective opinion of poster.
New Reviewer

Never received any product or a follow up call or email as to where the product is

I ordered your product over a year and a half ago, and I never received anything, please send me what I ordered or a full refund plus interest on the use of my money. Or I will report you to the better business bureau. ASAP

User's recommendation: Deliver when you order. I don’t care anymore I either want the product I ordered or a full refund plus the interest on the use of my money for over a year and a half. In my opinion if it takes you over 2 years to get product out the door to your customers you don’t have a company you have a scam and a ripoff.

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ID
#3030650 Review #3030650 is a subjective opinion of poster.
Loss
$380
Preferred solution
Full refund
MAGFAST's reply to:

Just watched the Magfast presentation and am impressed with the thoughtful design and the quality of the products!

Thank you so much for checking us out! We're so glad to have you on board.
author's review
ID
#3006975 Review #3006975 is a subjective opinion of poster.
Pros
  • Good honest approach and looks like a great product
  • Honesty and direct approach of founders
Preferred solution
Deliver product or service ordered
New Reviewer

A very interesting presentation and a very desirable line of products! I purchased the Pro Kit, and am looking forward to its arrival!

User's recommendation: This looks like a good solid investment!

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MAGFAST's reply to:

Nice product

Thank you so much!
author's review
ID
#2779908 Review #2779908 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

nice presentation and seems like a great ecosystem for this family of products with many ways to get power in and get power out.

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MAGFAST's reply to:

I wish to cancel my order that I just did minutes ago.

Hi Janice. It looks like our customer support team already took care of this for you. Email us at Hello@MAGFAST.com if you need further assistance. Thank you!
author's review
ID
#2719520 Review #2719520 is a subjective opinion of poster.
New Reviewer

I realized that I do not need all that I ordered.

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MAGFAST's reply to:

Info was very informative.

Thank you so much for checking us out, Judi. We appreciate you!
author's review
ID
#2712004 Review #2712004 is a subjective opinion of poster.
Pros
  • Product was interesting and has potential
New Reviewer

I viewed the information video, and reviewed just to make sure I had a good grasp of what was said and promised. Products look very promising.

I will probably do some add-on orders. at a later date.

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MAGFAST's reply to:

Never received my free charger

We’re sorry for any misunderstanding but as it says in the video, we are in the pre-order stage and will not be able to ship out the free gifts until all paid pre-orders are fulfilled. It looks like you have not reached out to customer support for assistance so please contact us at Hello@MAGFAST.com.
author's review
ID
#2686841 Review #2686841 is a subjective opinion of poster.
Pros
  • Loved the presentation video
  • Excellent at pulling the wool over your eyes
  • Charismatic advertisement
Cons
  • Waiting period longer than i thought
  • Stealing people money and not delivering anything
  • Misleading video
Loss
$3
Preferred solution
I just what the gift promised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I stumbled across one of there YouTube advertisements while watching my normal videos. In the ad, they stated that you get a free charger just for signing up with them; however, after I signed up I never got my free welcome gift.

They have a lot of big talk and look nice enough. They just don't seem to be reliable or timely.

User's recommendation: If your company is going to offer free merchandise in an advertisement the least you should do it make sure everyone gets their promised items.

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MAGFAST's reply to:

773573****

Hi Leonides. I do see the customer service has responded to your requests. Please make sure to check your inbox for emails from Hello@MAGFAST.com.
author's review
ID
#2686670 Review #2686670 is a subjective opinion of poster.
New Reviewer

I want to finish to paying my order.

I want the olive color Let me know if you. got my order.

773-573-****

CENTRAL TIME..

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MAGFAST's reply to:

Change payment source

We've reached out to this supporter to help her.
author's review
ID
#2588213 Review #2588213 is a subjective opinion of poster.
Preferred solution
Change payment source
New Reviewer

Left message on answers machine to change payment source

Robin Speigner

rspeigner57@***.com

216.798.8120

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MAGFAST's reply to:

I was prompted for my opinion

We appreciate your honest feedback. Thank you for watching our presentation and deciding to support our company! We can’t wait to get our products to you and hear what you think.
author's review
ID
#2576706 Review #2576706 is a subjective opinion of poster.
Preferred solution
There's no solution. The web site asked for my opinion, so I thought this was for positive feedback. I didn't realize this was for disgruntled customers. lol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I watched the sooooooper long video. I typically don't have the patience for infomercials (I have ADD, but I'm also autistic) but I was intrigued by the product.

And a majority of the length was necessary to get into all the deets of your product. I'm typically not a consumerist, and I mainly buy practical things, and usually not so pricey either. But ya got me here. I liked what I heard and I'm really in need of a charger for my car, wall, take anywhere, etc.

I also really like the fact I can charge my car if my battery dies! How amazing!

User's recommendation: I honestly can't truely recommend the product until I'm able to use it. Recommending a product without firsthand experience seems dishonest. I've had the song and dance on products before only to be dissapointed. I hope you understand my hesitancy on recommending it until it arrives in my post and I can then try it out.

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MAGFAST's reply to:

I am a minister and use my computers and phones a lot

Thank you so much for being part of the MAGFAST family! We're lucky to have you.
author's review
ID
#2546634 Review #2546634 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Oh I think the products that you are making for the public has gone way beyond what the industry does. Theres nothing like it out there, and I think anyone watching your weekly updates should definitely jump on board.

User's recommendation: I can say nothing more but get on board and you will not be sorry.

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MAGFAST's reply to:

Pissed off.

We have reached out to this reviewer to address his concerns but have not heard back. We believe that we have resolved that matter to his satisfaction.
Please understand that crowdfunding isn’t retail shopping and certainly isn’t for everyone. It takes a lot of patience to support something from idea to manufacturing. We are excited to begin shipping soon and are sorry that this reviewer won’t be with us during that time
author's review
ID
#2540274 Review #2540274 is a subjective opinion of poster.
New Reviewer

I am still waiting for charging kit it has been many months I paid 300$ and nothing yet, is this just a b.s. trip.I think so, not happy at all.

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MAGFAST's reply to:

To help consumers make smart purchasing decisions for their electronic lifelines

Thank you for checking us out, we appreciate it! Shipping will begin very soon and we can’t wait to get you your free gift after the paid pre-orders are sent out.
author's review
ID
#2525714 Review #2525714 is a subjective opinion of poster.
New Reviewer

I was offered the free promotional wall power outlet from MagFast, I have not received it yet. Having a tech background, I very much look forward to the product this company is putting out, will definitely reserve a pro kit if it lives up to my expectations.

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MAGFAST's reply to:

Haven’t received anything that I ordered......

It sounds like perhaps crowdfunding isn’t for you. It seems like you didn’t watch our presentation or any of our weekly updates where we’ve said it’s a long process and unfortunately it has come with delays. Our team is just as frustrated with the delay in shipping as you are.
We made a promise to keep our supporters updated on the process and that is exactly what we are doing every week.
Our Customer Service reached out via phone and email but have not heard back. We believe we have resolved this reviewer’s concerns to her satisfaction.
We hope to see you down the road as we continue to try and Change Charging for Good.
author's review
ID
#2495294 Review #2495294 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund
New Reviewer

I watched a couple of videos back in December of 2020. My order is even on the credit statement but its April 8th, 2021 & 4 months after I had ordered 2 Pro Life Kits (get the other half off, plus a few extra other items at no charge) & Ive even called customer service everyday since after ordering back in December of 2020.

Im not leaving my email not my phone number in this review as I should have received my entire order by now. I spent between $450 on product and I either want everything shipped out ASAP (Federal Expressed In 1 Day) or I want the whole entire amount that is showing on my credit card statement ~

COMPLETELY 100% REIMBURSED BACK TO ASAP!!!!!

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Resolved
MAGFAST's reply to:

Resolved: I ordered early on and my order was never filled

We were able to contact this reviewer via phone and resolve her concerns to her satisfaction. Crowdfunding is not retail sales - it’s a long and challenging process that requires a lot of patience. We completely understand that this isn’t for everyone and are glad to part as friends with this reviewer.
author's review
ID
#2482173 Review #2482173 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Apr 09, 2021

Thanks to Pissed Consumer, I received immediate attention and a full refund!.

Original review posted by user Mar 30, 2021

I ordered products from you more than a year ago when you were starting out. All I got were promises.

I have phoned several times to ask about my products and I was always told they were still being worked on.

Now I see that new customers are able to put orders in and you actually have positive reviews while my purchases never arrived and I have stopped receiving any updates from your company. I feel as though you stole my money.

User's recommendation: Don't trust these people.

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