Veronica C Hhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double charged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi I haven't gotten my chargers yet , but I was double charged for my pro kit can you help please? I am on the payment plan , I have been charged twice for the initial payment twice in my account .

veronicaa1010@***.com, please email me and I can explain further thank you excited to receive my chargers! Then I'll come back and give an update on this Ch

MAGFAST Reply:
Many thanks to this supporter for letting us know. We're excited too! Please remember to contact us direct at hello@MAGFAST.com for any support questions - we have addressed this issue and phoned this supporter to clarify.
View full review
Loss:
$67
Preferred solution:

Full refund

bill n Pcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MAGFAST - Starting to look like a ponzi scheme

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

when i first saw Seymour Segnit's presentation i was very impressed so i ordered life and the tips and after reading more i came back and ordered again, i even recommended the chargers to my mother and a few friends. unfortunately after hearing from several of them that they had not received anything (as well as i, myself) I decided to look deeper.

you see i am a retired federal treasury officer and after serving this country for much of my life I feel a level of responsibility to this country we all love. and upon researching i found out that this is not the first time Mr Segnit has done this. in his first foray into the charging wars, he advocated a product called The thinger, it looks very much like a early version of magfast

I have also discovered that of this writing that there are indeed several better business bureau complaints filed against Mr Segnit and that at least two states including Mr Segnits home state of New York are in the process of investigations. This is where it gets interesting, A states Attorney General does not get involved in something like this unless he has evidence that supports a filing. they are after all a states highest ranked prosecutor.

And that makes this very serious. Now in Mr Segnits defense, he is absolutely correct to say crowdfunding is not the fastest method to success. it relies on early investors to fund future growth. and yes that takes time. but sadly that is also how a ponzi scheme works, using future investors funds to pay off the early investors. until eventually the house of cards folds in on itself.

Magfast is truly a wonderful idea in concept, it truly is. but no one but Mr Segnit truly knows his intentions. he may have the best of intentions, but then again he may not., The Thinger never caught on, and so too may Magfast fail. but I have to advise caution for now.

its a shame the product is a wonderful idea, but Mr Segnit, isnt a tycoon, and he's probably bitten off more than he can chew.

ADDENDUM:

Since posting my original review I have had the pleasure of speaking to a very Considerate young Woman Named Marla Hanson, who took the time to go into much greater detail about about the company and the obstacles they have had to overcome., And while the concerns I voiced are still valid, I would be remiss if I didnt comment on the obvious passion and commitment the family that is Magfast has in the effort to achieve their goals. Not only was I offered an immediate refund,(which I declined, since I still believe in the project itself) but I was offered the opportunity to speak with Mr Segnit himself at MY earliest convenience.

Such actons are not the actions of someone who is dishonest, quite the contrary, Those are the actions of a man with a great conviction in not only his product but in his staff of believers who are determined to create something that not only will become a reality, but truly deliver on the promises made by its founder. These were not mere words, it is obvious to me that this "family" intends to fulfill on its promise of changing "Chargers for Good".

So while the delays and lack of a specific timeline are concerning. Ive come away with the belief that if you're like me, a little faith is always a good thing. Most of us have our own examples of instances in life where the trials were worth the result. if the people I've spoken to at Magfast have any say, this will be another.

MAGFAST Reply:
Great thanks to this supporter for his comments, feedback and contributions. Our customer service team has contacted him and we understand that this supporter is now on board and looking forward to receiving his products when they ship.
View full review
Preferred solution:

Deliver product or service ordered

Kevin S Idh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Read Terms and Conditions!!!

MAGFAST - Read Terms and Conditions!!!

This stopped my pre-order. The product seems to be AWESOME but I will NOT order anything that says this in the terms and conditions.

"d. create any liability or responsibility on the part of MAGFAST to you or any customer or contributor regardless of reason

MAGFAST does not represent, warrant or guarantee:

i. that devices will be delivered;"

MAGFAST Reply:
Many thanks to this reviewer for his complimentary comments about the products both here and to our team.

Crowdfunding works on the principle of an investment in an uncertain future. No crowdfunding project could exist without this 'leap of faith'. We're immensely grateful to the huge numbers of supporters who have joined this journey, and fully understand that it's not for everyone.
View full review
Preferred solution:

Assure me I will receive the item being advertised for sale.

Toni H Sbn

No shipping confirmation

I ordered today. Money is out of my account but then I didnt hear anything.

I have email. No shipping confirmation or anything.

Did I get scammed. Will call my credit card if this is the case.

MAGFAST Reply:
I was happy to see that our customer service has already taken care of you and answered your questions. I'm so glad we've had the chance to explain crowdfunding, and delighted to have you as part of our family!
View full review
Preferred solution:

Price reduction

Adriana P Ctg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Frustrated with Delays

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MAGFAST - Frustrated with Delays

I signed up for the convenient 6 month payment plan/preorder In April of 2019. As of this date theyve now taken 1 additional payment plus attempted to take another!

I didnt sign up to fund research or crowd fund...and yet...?

I wonder if they are spending as much time on production as they are on the video updates. Im beginning to doubt that this product will ever be sent.

In the interim, many companies are not only producing and selling wireless charging systems...they are readily available everywhere.

This has been an extremely frustrating experience!

MAGFAST Reply:
Many thanks to this reviewer for this request for clarity.

The screen shot she provides shows a charge from another company ("theiqmasters") - in no way related to us. We have charged the correct sum only, and also emailed her to let her know this - but we have not heard back.
View full review
Loss:
$50
Preferred solution:

Deliver product or service ordered

Robert D Sjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still waiting

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Frustrated by delays after paying in full for product line. MagFast has promised 4th quarter 2019 and latest 1st quarter 2020 to fulfill orders.

Its now March and there is no indication anything is coming anytime soon. I believe in the product but Im starting to wonder if I got swindled.

MAGFAST Reply:
Robert - Thank you for writing in. Please -- contact customer support directly for updates (it seems that you were not receiving them for some reason). I hope all is clear and fully resolved now we have made contact.
View full review
Cons:
  • Bad customer service
Preferred solution:

Deliver product or service ordered

Charles W Lcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received product

Watched a series of videos for i dont even know how long and was promised I would be sent a free charger... 10 months later and still no charger.

MAGFAST Reply:
Thank you for contacting us.

It sounds as if it wasn't completely clear for you that this is a crowdfunding project and that the product range is being developed thanks to the amazing folks who have supported us with pre-orders. Thanks to them we are now in the final stages of production.

We do updates pretty much every week, so keeping up with those will give you a clearer picture.

Please note that when we ship, priority must of course go first to backers who have placed paid preorders before folks on the list for a free charger. We are committed to looking after everyone as quickly as possible: please, in future, contact our customer support directly: they are very responsive and will be happy to keep you updated.
View full review
Preferred solution:

Let the company propose a solution

Ania S Dty

When can I expect to receive the order? Already more than 1 year.....

All the transparency is well and good but when can I expect the products? By the time we get them technology will have changed. Please let me know when I can expect to receive my order.

MAGFAST Reply:
Thank you for checking in. Please contact customer service directly - the team is very responsive. We will of course reach out to you immediately to ensure these questions are answered.
View full review
Reason of review:
Problem with delivery
Loss:
$450
Preferred solution:

Deliver product or service ordered

Robin O Fqo

Too late and too much money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I can't afford to pay what I'm paying for any kind of charger. I want for magfast to stop deducting money out of my account and I want a full refund.

I'm disabled, my thinking process is aren't what they used to be and I feel like I've been taken advantage of. Nearly destitute, and I spoke to someone I think in November of last year.

Then my accounts were so empty that no money was taken, but this month boom! There goes the money for my phone bill.

MAGFAST Reply:
Hi Robin, thanks for writing in. I apologize if there was any confusion. You have successfully completed your payment plan and will no longer be charged. Please contact our customer service if you need additional information.
View full review
Pros:
  • Loved presentation
  • Loved the presentation video
  • Great sales
Cons:
  • Being scammed
Reason of review:
Problems with payment
Loss:
$268
Preferred solution:

Full refund

John F Jit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't receive product.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My gf Toni Carbetta and I were supposed to purchase a product and never received the products.

MAGFAST Reply:
Hi John! It looks like customer service emailed you back right away in response to your inquiry. Please be sure to check your spam folder if you don't see it!
View full review
Pros:
  • Good email writers
  • Wild imaginations
Cons:
  • This is a scam
  • Keeps stringing you along
Reason of review:
Problem with delivery
Loss:
$30
Preferred solution:

Deliver product or service ordered

Sandy M Lug

Free gift

Cant seem to find out where to go to pay shipping and handling for my free wall charger, very frustrating

MAGFAST Reply:
Hi Sandy! Thanks so much for jumping in to support us as we get closer and closer to shipping these amazing chargers. We're thrilled you're on the waitlist for a free charger. Don't worry about S&H - we'll be in touch at shipping time and will take care of it then.
View full review
Diane M Vax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No update since Dec 10th

I know with the Holidays, I might of missed the update, but going over all the ones I received the last one was Dec 10th, if there are any newer ones could you resend. Much appreciated thanks Diane

MAGFAST Reply:
Hi Diane. Thanks for writing in! In the future please know that our customer service team is highly responsive and can take care of your concerns quickly. Call or email us any time!

Our founder made the decision to forgo sending updates during the holiday season as many folks would be spending time with their friends and families. Don't worry, there will be a new update this week (and it's a must-watch!). We have over 120 updates and don't plan on stopping any time soon!

Thank you so much for keeping up with us-- we always appreciate when people watch the updates.
View full review
Pros:
  • Product was interesting and has potential
Cons:
  • Length of time from order to production and delivery
Reason of review:
Not getting updates
Jimmy F Fur

Magfast is a SCAM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Lies on top of lies. I will believe it when they DO ship the products.

I have been waiting since November of 2018. Called numerous times, and was told each time a different shipping date (all lies).

MAGFAST Reply:
Hi Jimmy - we have phoned and emailed but have thus far been unable to connect with you.

Respectfully, scams don't have an open line for communication with supporters, return calls promptly, and provide detailed updates on progress almost every week. Crowdfunding is difficult, and schedules slip, particularly for advanced products that push the envelope on design and features.

We only want you on board if you're completely happy. Please return our call or respond to our email - we will look after you with full respect and courtesy.
View full review
Reason of review:
I have been waiting for over two years now, no products shipped.
Preferred solution:

Full refund

Scott M Tzb
map-marker Livingston, Tennessee

Do your research first

I am so glad I read the reviews before agreeing to a free charger better yet buying the whole set. It seems that both sides are extremely frustrated at the multi year wait for the product they have ordered!

It doesnt matter how good your horse preforms, if you cant get him out of the gate your gonna lose the race! My advice is to wait until these are in stores!

They may be a little more expensive but theyll be physically within reach! A bird in the hand is better than two ideas on the design table!

MAGFAST Reply:
Thank you - we appreciate your feedback!

Crowdfunding is for supporters willing to help fund something new and special. If everyone were to wait until the products hit the stores, there would be no crowdfunded products!

Crowdfunding projects take varying amounts of time. Most take longer than the original timetable. We have direct control over product design, customer service and all aspects of the business except final manufacturing. Our manufacturing partner is superb and we are confident that our supporters will be very, very happy with the finished product.

We are on track to ship this year, and we're humbled by the overwhelming encouragement we have from our long-time supporters.

If we're not for you, we understand -- thank you very much for checking us out anyway!
View full review
Reason of review:
Poor customer service
Preferred solution:

Deliver product or service ordered

Joyce F Ydb

Question regarding MagFast

I watched a video and was supposed to get something a charger for free for just watching the very long video. Instead, I get multiple of emails from this company and never received my "free" item.

Has anyone ever received what was advertised? Just wondering.

MAGFAST Reply:
Hi Joyce. I see we took care of you over the phone. Great speaking with you!
I would just like to reiterate here that we are a crowdfunding project and everything is in pre-production. Thanks again for checking us out and please keep up with our weekly updates!
View full review
  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 22