This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST's reply to:

NO MARKETPLACE INTERACTION. This individual is not a customer and has no connection with us of any kind. We have been subject to a handful of malicious attempts to undermine our campaign - this communication may be part of those efforts undertaking, not least in the...
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Helpful 2 Not helpful 1
ID
#2003856 Review #2003856 is a subjective opinion of poster.
MAGFAST's reply to:

Magfast never delivers

A member of our customer service team has been in contact with this supporter and has resolved this matter to his satisfaction.
author's review
ID
#2002616 Review #2002616 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Bottom line, Magfast never delivers! Order one at your own risk! They are tricky and intend to go on forever this way.

User's recommendation: Don't buy.

Helpful 0 Not helpful 0
MAGFAST's reply to:

MAGFAST - No product delivered

It's possible this supporter hasn't understood that this is a crowdfunding campaign. A member of our customer service team has contacted him and resolved this matter.
author's review
ID
#1999042 Review #1999042 is a subjective opinion of poster.
Loss
$61
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I paid for the charger and a few other items but did not receive them. It's as simple as that. No way to tell if they shipped or there was a delay or a way to track the shipment.

User's recommendation: At this point it looks like a scam.

Helpful 1 Not helpful 0
MAGFAST's reply to:

MAGFAST - Never received product

We are always keen to hear from our supporters. This supporter has not contacted us, and she may not have had a chance to review our updates that explain this crowdfunding campaign and shipping schedule.
We have now contacted her and will ensure that her questions are fully addressed, to her *complete* satisfaction.
author's review
ID
#1995398 Review #1995398 is a subjective opinion of poster.
Service
Magfast Shipping Service
Loss
$10
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST - Never received product

I pre-ordered a free MAGFAST Wall Surge protector A year ago, and also paid for an upgrade called Wall: Upgrade to Double-the power. I havent received anything, except for videos talking about all the wonderful new products coming out from MAGFAST. I'm SURE WONDERING IF IVE BEEN DUPED by a great salesman.

User's recommendation: Currently, I can’t recommend this product.

Helpful 1 Not helpful 0
MAGFAST's reply to:

MAGFAST - Never received product ordered Aug 2019

Thank you to this supporter. Our customer service team is constantly available and very, very responsive. This supporter has chosen to contact us through this indirect route, and our team has responded to address and resolve his concerns directly, as we will always do.
author's review
ID
#1981481 Review #1981481 is a subjective opinion of poster.
Product
Magfast Charger
Loss
$15
Preferred solution
Full refund

Watched lengthy video and placed order. Last e-mail update said shipping Q1 2020 now almost Q3 and nothing.

Held off buying similar products since this was prepaid and hoped they would ship.

Beginning to realize this is a scam nobody else has received product either. Beware of Seymore comes on sincere in videos and e-mails but is a Ponzi scheme.

User's recommendation: Buyer beware other similar items on Amazon that ship without delay.

Helpful 1 Not helpful 0
MAGFAST's reply to:

MAGFAST - RIPOFF!!! I have been waiting 8 months for the charger I PAID FOR!!!

This supporter contacted us in March and we offered him a refund. He did not respond.
We are here to delight supporters who understand and are excited by the crowdfunding journey. Everyone who stays with us will be delighted. We have, of course, recontacted this individual, and made this right.
author's review
ID
#1976678 Review #1976678 is a subjective opinion of poster.
Loss
$22
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

You tell me what the F happened? 8 months I have been waiting!!!

User's recommendation: RUN AWAY!!!

Helpful 0 Not helpful 0
MAGFAST's reply to:

MAGFAST - Misleading

We have contacted this supporter to clarify. The free product he has requested is 100% free and 100% functional as a charger without any other purchase. Other products in the range are available, but not required.
author's review
ID
#1969417 Review #1969417 is a subjective opinion of poster.
Preferred solution
stop misleading prospective customers

I attended the webinar with free offer. At the end I can get a free product but the product is not functional without purchasing add-ons like tips, battery packs or wireless charging stands. This is misleading.

User's recommendation: dont waste your time unless you are really interested in buying the products.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST's reply to:

MAGFAST - Still waiting a year later
We are so honored to have so many wonderful backers from Canada, and grateful to this supporter for her pre-order. We are on the final stretch before shipping starts, and we only want enthusiastic supporters with us as we complete this journey. We have reached out to...
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Helpful 2 Not helpful 1
Resolved
ID
#1916620 Review #1916620 is a subjective opinion of poster.
MAGFAST's reply to:

MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.

It is likely that this backer didn't have time to watch the webinar that explains that we are pre-shipping. He left a message for our customer service team at midnight and we responded the following day.
author's review
ID
#1913029 Review #1913029 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.

I posted your ad on Facebook. Then I watched the presentation but didn’t receive the promised surge protected charger. Didn’t receive the form to submit for the wall charger.

The the end the video was supposed to have order information for the free wall charger that was promised in exchange for watching the presentation. I watched it,, no charger.

Thank you, Rory Darrow.

(657) 500-1920

User's recommendation: Looks like a good product. I’ll review it after I receive my promo unit.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST's reply to:

MAGFAST - Well- Almost $300 later, and nothing.
MAGFAST - Well- Almost $300 later, and nothing.
We understand this supporter's concerns, and ask him to stay with us only if he's committed. There is no equivalent product in Home Depot or any other retailer. We can't find any previous correspondence from him and ask that anyone with questions contact...
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Helpful 3 Not helpful 1
ID
#1890229 Review #1890229 is a subjective opinion of poster.
MAGFAST's reply to:

MAGFAST - Double charged

Many thanks to this supporter for letting us know. We're excited too! Please remember to contact us direct at hello@MAGFAST.com for any support questions - we have addressed this issue and phoned this supporter to clarify.
author's review
ID
#1873100 Review #1873100 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund

Hi I haven't gotten my chargers yet , but I was double charged for my pro kit can you help please? I am on the payment plan , I have been charged twice for the initial payment twice in my account .

veronicaa1010@yahoo.com, please email me and I can explain further thank you excited to receive my chargers! Then I'll come back and give an update on this Ch

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST's reply to:

Great thanks to this supporter for his comments, feedback and contributions. Our customer service team has contacted him and we understand that this supporter is now on board and looking forward to receiving his products when they ship.
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Helpful 15 Not helpful 0
ID
#1867774 Review #1867774 is a subjective opinion of poster.
Product
Magfast Charger
MAGFAST's reply to:

MAGFAST - Read Terms and Conditions!!!

Many thanks to this reviewer for his complimentary comments about the products both here and to our team.

Crowdfunding works on the principle of an investment in an uncertain future. No crowdfunding project could exist without this 'leap of faith'. We're immensely grateful to the huge numbers of supporters who have joined this journey, and fully understand that it's not for everyone.
author's review
ID
#1853528 Review #1853528 is a subjective opinion of poster.
Preferred solution
Assure me I will receive the item being advertised for sale.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST - Read Terms and Conditions!!!

This stopped my pre-order. The product seems to be AWESOME but I will NOT order anything that says this in the terms and conditions.

"d. create any liability or responsibility on the part of MAGFAST to you or any customer or contributor regardless of reason

MAGFAST does not represent, warrant or guarantee:

i. that devices will be delivered;"

User's recommendation: Read the terms and conditions prior to ordering.

Helpful 2 Not helpful 0
MAGFAST's reply to:

MAGFAST - No shipping confirmation

I was happy to see that our customer service has already taken care of you and answered your questions. I'm so glad we've had the chance to explain crowdfunding, and delighted to have you as part of our family!
author's review
ID
#1850766 Review #1850766 is a subjective opinion of poster.
Preferred solution
Price reduction

I ordered today. Money is out of my account but then I didnt hear anything.

I have email. No shipping confirmation or anything.

Did I get scammed. Will call my credit card if this is the case.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

MAGFAST - Engaging presentation

It has only been about a week,,so I am satisfied. The company did refund some$ for an item that I didn't want. And they cleaned up my order to reflect what i wanted. This happened quickly and respectfully and correctly. No problem and I do not expect any.

User's recommendation: Be positive about the product, join Seymour in his refreshing and engaging presentation. Don't be pissed from reading a review. Wait to see what you experience. Sometimes i think that the way we feel about something impacts the results. Enjoy until there is reason not to, which may not ahppen.

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Helpful 0 Not helpful 0
ID
#1848618 Review #1848618 is a subjective opinion of poster.
Pros
  • Good email writers
  • Innovative products
  • Loved the presentation video
Cons
  • Length of time from order to production and delivery
  • Only angry reviews in this site use good one
Preferred solution
Deliver product or service ordered