New Reviewer

Fabulous company

This company is the real deal. The founders are honest, trustworthy people making a positive contribution to society. They say what they mean and do what they say. Their products are awesome. I have received their Wall wireless charger as promised and it works as advertised - great! I have continued to purchase their future products and am thrilled by their customer service. Anyone who is complaining about them must either be totally unreasonable or out to jam them up. This is one of the most totally responsible companies on the planet. They are extremely transparent in all they do and go overboard in communicating with their investors and customers. I give them 5 stars!!!!
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Testimonial

MAGFAST is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1409794 Review #1409794 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Magfast Customer Care
Pros
  • Customer service
  • Honesty and direct approach of founders
  • Innovative products
Reason of review
Good customer service
New Reviewer
MAGFAST's reply to:

I'm sorry you don’t feel that our presentation is totally open and transparent. Tens of thousands of people have seen this video now and several thousand have trusted us with a pre-order, fully understanding that this is a crowdfunding project. We talk about that...
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5 comments
#1618725

Not true.

0 0
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ID
#1401720 Review #1401720 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Service
Magfast Shipping Service
MAGFAST's reply to:

CANNOT NEVER RECEIVED NOTHING FRAUD

Please get in touch with us so we can make sure you feel great about what we’re doing. Crowdfunding a project of this size was always going to take a long time and, perhaps inevitably, its taking longer than expected. If you don’t feel completely comfortable sticking with us right now then supporting a startup may not be right for you. Please drop us a line. Also, please check your email. Unless there was a typo in your email address we have been sending you updates every week since you placed your pre-order.
author's review
ID
#1369049 Review #1369049 is a subjective opinion of poster.
Service
Magfast Shipping Service
Reason of review
Order processing issue

Mr. Seymour reading all of these complaint it may me believe and leads me to believe that you Sir are a fraud.

I did placed an ordered on your Grand Opening online, all that garbage that you made us watch and I was promised a free charger of the lasted and greatest. Nothing received not even for the one I paid for. SHAME!!

I am truly disappointed with your Company not even any word or anything from your Company at all, no communication whatsoever.

Believe me I will be reporting this to the Better Business Bureau as Fraud.

As a customer that made an order with your Company in good faith, I'm very disappointed.

Please refund my money

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2 comments
#1615797

Another person who didn't realize that they were funding the DEVELOPMENT of the product. The company really could not have been clearer about that.

0 2
#1592335

I have now been charged for 5 months straight. Like this person, I never received anything.

My bank has returned 3 months but I want my money back in full and they need to stop charging me.

I have just reported them as fraudulent to my bank. If it doesn't stop I will get an attorney.

1 0
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New Reviewer
MAGFAST's reply to:

Hey Andy. The other folks who attended the presentation with you signed up for the FREE charger just fine. Not sure how you wound up on Kickstarter - they do crowdfunding but are nothing to do with us. When follow the link at the end of the presentation there's a...
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Resolved
ID
#1364953 Review #1364953 is a subjective opinion of poster.
Location
Chalk River, Ontario
New Reviewer
MAGFAST's reply to:

Hi Veronica. In your comment you say 'all I've ever received are emails and updates'. Respectfully that is exactly what we promised our supporters during the long period it takes to develop these outstanding products. We understand that crowdfunding...
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4 comments
#1611061

Read the emails and watch the weekly videos. No one has received anything yet, and won't for a little longer.

If you don't have any emails from them, check your spam folder. It is not a scam. You obviously don't know how to read since you don't make any sense about not getting anything.

If you want junk, go to Walmart. If you want good stuff, get your pants unwadded and read your emails from the company.

3 5
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ID
#1363998 Review #1363998 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Magfast Charger
MAGFAST's reply to:

I have not receive the my order

Hi Lisa - Thanks so much for joining our family!

We've been doing our best to keep in touch with you via your Hotmail email address, but it looks like you've not been receiving/opening the emails we're sending. Please check your various Hotmail folders and you should find the updates we've been sending you every week.

If you need us to update you in the system to a better email address then please get in touch with us with the details and we'll be happy to sort that out for you :)
author's review
ID
#1334017 Review #1334017 is a subjective opinion of poster.
Service
Magfast Shipping Service
New Reviewer
MAGFAST - I have not receive the my order

I ordered this Product on July 3, 2018

Now it's Aug 20, and you send me a email, how is it working.

I still have not received it. Do it take that long to ship to Canada?

This is what I received as a confirmation

OK so here's the summary:

QTYItemValuePaid

To get you started we gave you:

1MAGFAST Wall$30.00FREE

Then, because you're awesome, you added:

2Extra MAGFAST Walls$60.0030.00

33-Tips Combo Pack$126.0066.00

1MAGFAST Air$49.0029.00

Total Value

$265.00

125.00

You paid only

$125.00

Can you please look into this order, I do wish to receive it and use it. What more can i say, I clearly stated the reason, why does it says my details is too short, minimum 100 words

Lisa Chan

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MAGFAST's reply to:

MAGFAST - Charger Review

Hi Bridgette: Thanks so much for attending our founder's online demo and getting on the list for a free charger once we've filled the orders to our paying pre-order customers.

Its hard to know how to respond to your comment because it is such a long list of misunderstandings and misinformation about other products on the internet.

We do have you registerd for the free charger and I see that we have been honoring our promise of sending you update emails every week since you signed up. The system indicates that you opened some of those update emails in the early weeks but have not been following progress more recently.

I hope you'll take the time to look again. We're doing something no other company - let alone one as small as us - has attempted before. We'd love to have you supporting us along the way.
author's review
ID
#1325602 Review #1325602 is a subjective opinion of poster.
Product
Magfast Charger
Cons
  • Being scammed
Reason of review
Didn't deliver on promises
Loss
$50
Preferred solution
Company argues item is valued at $50. I propose they paypal me the $50 promised since it doesn't require shipping.
New Reviewer
MAGFAST - Charger Review
MAGFAST - Charger Review
MAGFAST - Charger Review
MAGFAST - Charger Review

Saw an ad on facebook for a free wallcharger. Honestly, I don't even need a wallcharger and if I did I could just buy one BUT it was sorta cool looking. So I figured I'd go ahead and see where the catch is because I'm sure there is a catch.

So here is the catch folks. TONS of people have paid 50+ $ for these wallchargers during a kickstarter from this company. Bunch of people didn't receive their chargers!

NOW the company is convincing people to watch a 30 minute video with the promise of a free wallcharger that doesn't exist, with the intentions to sell another non-existent device that you will never get?

So they scammed a ton of individuals with the promise of a wallcharger and now they promise a wallcharger free to convince people to buy something else. And I guess some people got their chargers and some didn't.

Also, now you can buy these same chargers that this guy is telling you is valued at $30 for $12.50 on amazon https://www.amazon.com/430908****-P3-International-Wireless-thingCHARGER/dp/B01868OFJO

Where you can see tons of negative reviews. The company not honoring their warranties, not receiving, not working... generally just a lot of complaints. Funny, because the video they make you watch tells how they raised the most money that 20x less than usual people returned and how much people loved them lol.

I'm like 15 minutes in now and it's worse than watching QVC... the person convincing you that you need a strawberry corer or you can't go on living your life lol. Just terrible. Terrible way to try and sell things and terrible way to scam people.

Save your time, report the ad on facebook as a scam and do not be bothered to invest any time OR MONEY in this company. This is a shady shady practice that no matter how cool their stuff is should not be supported!

OMG and when they FINALLLLLLY many many minutes in show you the items they wanna show you.... SOOOOO ANTI CLIMATIC. They are huge clunky, the same freaking plastic that they accuse others of using... AWFUL.

--------

UPDATE:

Decided I was invested this far might as well watch it all the way through. As a review on the item wouldn't be a terrible idea. Ok so now where is my promised charger?

OHHHHH I don't really get it. I have to pay for it. It costs $14.... so I can "buy" it from Amazon cheaper.

Super disappointing company. I'm fine with buying things. Sell it, I will buy it. Don't be a scammer though. Then you aren't trustworthy.

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10 comments
#1664363

If you look on Twitter...the same guy makes MAGFAST and thingCHARGER. They are both made by the same company.

1 0
#1659695

Am I the only one who is smart enough to realize that it says “you’ll get your free charger when we ship”??? Says this several times in the video and on the site. Dang people always wanting something for nothing ....

2 0
#1661060
@PissedConsumer1659695

They're already well over a year behind on shipping, & their previous charger startup Thingcharger shut down leaving thousands of complaints, an F rating from the Better Business Bureau, & this warning: https://www.bbb.org/us/ny/cornwall-hdsn/profile/battery-charging/thingcharger-inc-0121-15****/details#Pattern-of-Complaint Many more red flags. Buyer beware.

3 0
#1646521

File here https://www.bbb.org/us/ny/cornwall-on-hudson/profile/online-retailer/magfast-llc-0121-17****

0 0
#1642581

thingcharger was the original product and company. They're cheap on Amazon, because there are no updates on the old product and the company shut down.

The video was pretty clear in showing the differences between the original product and the new one.

I'd be more concerned that the original company had to shut down due to issues than in trying to compare an old model to new. Hopefully they learned from past mistakes in this new product and company.

1 0
#1647080
@PissedConsumer1642581

Thingcharger has thousands of consumer complaints, an F from the Better Business Bureau which published a warning about them. Buyer beware.

1 0
#1611722

I was scared of $150, no response from Magfast when requested for a refund.

0 0
#1570333

I wished I would have googled this before I bought it.....Just got charged....too soon to know if I will get it or not

1 0
#1659306
@PissedConsumer1570333

Did you ever recieve it?

0 0
#1669157
@PissedConsumer1659306

I checked on their website and under FAQs it says they're not beginning to ship until summer 2019

0 0
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MAGFAST's reply to:

I am not a pissed-off customer

My apologies - it looks like your issue was resolved before we got to answer you here because I see you are marked down to get a MAGFAST Wall when shipping starts.

So glad you're not a PO customer! Welcome to the family :)
author's review
ID
#1299534 Review #1299534 is a subjective opinion of poster.
New Reviewer

I reserve the space I watch the video and in very interested in this product I just need to know how to get my free gift I was unable to do that and wanted to know how I get it or get it ordered but again I am not a pissed-off customer.!

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Magfast family of products

I was really impressed with your line of products and how they fit so neatly together and do away with all those messy cords. Also the fact that you are an environmentally friendly company gives you top narks in my books. I am looking forward to receiving a white charger for my opinion and to try it for myself. Thank you.
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ID
#1295679 Review #1295679 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer
MAGFAST's reply to:

Hi Mary: Reading the notes its clear we not only earned your trust to support us in the first place, but again when you got in touch with your concerns! I'm sorry there was a wobble inbetween that resulted in this headline! Looking at the record we'd been...
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ID
#1239324 Review #1239324 is a subjective opinion of poster.
Service
Magfast Shipping Service
MAGFAST's reply to:

Respectfully you are posting this to the wrong company. MAGFAST is a new organization, yes founded by the same people who previously had rapid success and then sudden failure in the charging business. Customers of the old company voted overwhelmingly that the team...
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8 comments
#1652709

Lesson learned here folks. Check out ANY business first BEFORE buying online to make sure others have not been scammed before.

If we had checked MAGFAST out first before we placed an order on October 2, 2018, we would have seen several complaints. WE would not have placed an order for $105.00!

Tryng to dispute the charges now with our credit card company. Wish us good luck!

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ID
#1039459 Review #1039459 is a subjective opinion of poster.
Service
Magfast Shipping Service