MAGFAST's reply to:

Issue not resolved

Thanks for coming back to pre-order even more MAGFAST Chargers!! Yes I'm sorry it looks like our password account security system had a bug that temporarily locked you out.

We’re serious about your privacy and keeping your data secure (see https://www.magfast.com/trust-safety/) and I’m sorry that locking you out got in the way of your second order attempts.

I apologize also we didn’t get back to you more quickly. Looks like everything is resolved now :)
ID
#1504378 Review #1504378 is a subjective opinion of poster.
Service
Magfast Customer Care
New Reviewer

Sanja, of Magfast Customer Service, sent me a link to enable me to order the same product set with discount offers as I had received after watching the entire 1-hour infomercial. It didn’t have the promised discount offers.

When I tried to just order the Pro-Kit at the infomercial discount, it wouldn’t let me do it since the company already had my email. I am trying hard to be their customer, but they are making it very frustrating.

I am wondering if I should just cancel all my orders from Magfast and forget the whole thing! Sad

MAGFAST's reply to:

Ordering

Thanks for pre-ordering MAGFAST. I’d like to check into the exact combination of products you selected. Like most companies shipping is often FREE, and should always be clearly shown as such in the cart… Please drop us a line at Hello@MAGFAST.com so we can check and correct things if a bug wasn’t displaying that properly.
ID
#1492698 Review #1492698 is a subjective opinion of poster.
Product
Magfast Charger
Reason of review
Order processing issue

They don’t show the amount for shipping and handling before we put the visa information so I would not order before I know what I have to pay. It sounds fishy to me.

MAGFAST's reply to:

I've gotten no order number or confirmation on my purchase

Thanks for reaching out to us about your order confirmation. I see our customer service team was easily able to get it re-sent to you just after you called us and posted this review.

Our order confirmations go out immediately each order is complete and usually land in customer inboxes in less than a minute, often in just seconds. Like all email, now and then a customer finds that it’s landed in a filter folder or spam box, so it’s always worth checking… and we’re always happy to resend any receipt of course - just let us know.

Also you mentioned purchasing and Extended Warranty. At MAGFAST we don’t charge for your warranty because we believe you should expect our products to last and we should support you for their lifetime without charging any extra. Please contact us Hello@MAGFAST.com for any clarification about that or any other aspect of your pre-order.
ID
#1487372 Review #1487372 is a subjective opinion of poster.
Service
Magfast Customer Care
Pros
  • Nice video
Reason of review
Order processing issue
Loss
$32
Preferred solution
send me confirmation of purchase and info on how long I need to wait for the items.
New Reviewer

I watched the video selected the wall unit I also purchased extra tips and an extended warranty, I gave you my card info. I never received an order number nor an email to confirm any of this.

What's up?????

Please send me this information within the end of this week or I will contact Norton for a refund. andyechevalier@***.com

MAGFAST's reply to:

Have received my order

Yes we’ve got your order just fine. Thank you for pre-ordering with us :)
Email receipts are sent out immediately but despite our best efforts sometimes get caught up and end up in the wrong folder. Please check and if you can’t find your receipt drop us a line with your details to Hello@MAGFAST.com and we’ll happily resend it and answer any other questions you’ve got.
ID
#1472736 Review #1472736 is a subjective opinion of poster.

I ordered stuff from this company and I didn’t even receive a email to say I had placed a order but they took my money quick enough I ordered the fast chargers

MAGFAST's reply to:

No call back

We aim to return all calls within 24 hours and we think this is so important that many of our outgoing calls are made by one of our co-founders in person. We’re sorry you didn’t hear back before writing here – most likely we couldn’t actually determine your number from the message, or when we called it wouldn’t connect.
And I’m sure this wasn’t you, but a surprising number of the people who ask us to call either don’t pick up or never return the message we leave when we do!
We can usually help faster on email Hello@MAGFAST.com and please check all your email folders carefully for our reply. We can also help using the little chat icon that can be found all over our website or even by messaging us on Facebook. Just reach out!
When we do speak you being happy with the outcome is the only option we’re interested in. Seriously. So please drop us a line.
ID
#1470735 Review #1470735 is a subjective opinion of poster.

So far, to date I haven't received a response to either message requesting a call back. Qiuck to take my funds but very tardy in returning a call.

MAGFAST's reply to:

Unsuccessful experience

We’re glad you were able to get through even if the line dropped the first time. :)

If you still have concerns, please let us know by emailing us at hello@MAGFAST.com or calling us again or by using the handy chat feature on our website. Our team is here to help.
ID
#1470345 Review #1470345 is a subjective opinion of poster.
Service
Magfast Customer Care
Reason of review
Poor customer service

I called MagFast c their recorded came on it disconnected the call before I could leave a message. When I dialed the number again I did leave a message

MAGFAST's reply to:

Never received free item

We offer the free charger to folks who attend our preview/demo presentation and give us feedback on our product plans. At the presentation our founder Seymour explains in detail that all of MAGFASTs products are in pre-production. The free charger isn’t some cheap junk like most free gifts, it’s actually the most popular of all the chargers we’re developing. And that’s the point - developing.
Thousands of folks have trusted us with $$$ to pre-order the MAGFAST Family of chargers - many ordering 6 or more. As promised, once we have fulfilled our paying pre-order customers we’ll move on to everyone on the list for a free one and fill those as quickly as we can.
We spell out all the details of the free charger program here: https://www.MAGFAST.com/free-charger-program/
ID
#1468271 Review #1468271 is a subjective opinion of poster.
Service
Magfast Shipping Service
Reason of review
Order processing issue

I signed up for a free phone charger from them. I have received many emails but never got the free item.

MAGFAST's reply to:

TOTAL RIPOFF

I see you added one or two items to the free MAGFAST Wall charger you claimed after watching Seymour’s full presentation. I’m sorry you misunderstood that all MAGFAST products are in development/pre-production as part of a long-term crowdfunding project.

Seymour goes to great lengths to make this clear in the presentation and we include disclosures and alerts all over the site that you’re making a pre-order… Its clear to the vast majority of folks who visit us but being clear about this is super-important to us so we’d love to hear how we could make it clearer.

Please check out https://www.MAGFAST.com/pre-order-transparency/ and let us know how we could do better.
ID
#1467331 Review #1467331 is a subjective opinion of poster.
Product
Magfast Charger
Cons
  • Video
  • Being scammed
  • Misleading video
Reason of review
Poor customer service
Loss
$3150
Preferred solution
Deliver product or service ordered
New Reviewer

In June 2018 I watched their video and thought it sounded like a good product, so I ordered one of their chargers and paid $31.50. To this day, I have never heard a word back from these crooks. Never got my charger either.

New Reviewer
MAGFAST's reply to:

We’re sorry that we weren’t able to get your MAGFAST to you as soon as you'd hoped. We’re grateful to everyone who supports us working to make these products. It’s a long journey and we understand that sticking with us the whole way is not for everyone. But our...
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2 comments
#1665305

His presentation was a huge temptation for me and doing the payment plan made it even more inviting. I wanted it to be legit, I could really make use of these products, it was exciting.

Always cautious though I had to look thing up. However, after reading this, so detailed, concise and well written I can't risk the money. I don't see but 1 pro comment, and my problem is the presentation makes it sound as if we/buyers should be getting products immediately upon payment so if there was a waiting period of manufacturing till send out it should have been said clearly and several times in the video. That definitely wasn't the case, but it seems to many complaints on here are no products and no customer service.

Thank you for helping me decide. Too bad, I really liked this idea and product, I hate all the wires.

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ID
#1453498 Review #1453498 is a subjective opinion of poster.
Service
Magfast Customer Care
MAGFAST's reply to:

20 minutes into the video - and I am still confused ? Decent products - but

I’m glad you like our products and I’m sorry the video isn’t for you. We’re doing something very different at MAGFAST. There’s lots of not-so-great chargers out there. We’re a startup working to make something way, way better. It’s a long journey and we feel that if we’re going to ask folks to support us over the long term we should explain everything fully first. That’s why we host a long-form online demo, instead of just a quick 1 minute video.

No-one is obliged to watch Seymour’s demo/presentation. When people do, however, we want to know if they like it so for a while now we’ve been asking them to rate it at the end. I just checked and the average rating is XXXX (4.83?) star rating, so people clearly like it a lot.
ID
#1449483 Review #1449483 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Product
Cons
  • Video
Reason of review
Video ...
New Reviewer

This video reeks of MLM - Multi Level Marketing / Scam ?

MAGFAST's reply to:

Change email from gmon_00@***.net

Hi Gary. Of course happy to help in any way you like with updates, changes etc, but please let’s communicate via Hello@MAGFAST.com - better not to post your info out on the web!
ID
#1447762 Review #1447762 is a subjective opinion of poster.
New Reviewer

I cannot respond or forward under email gmon_00@***.net

Under this email it also does not show I attended last nights 1/12/19 8:00 pm showing. I also referred my sister odessa.peacock@***.com. I did write a summation to Facebook and under user gmon it didn’t take. I will redu after receiving info to new email

I did make a also order under Gary Miller and will make others

Please resend info to grap33716@***.com

Please change this will allow me to forward your info

Thx to the next Billionaire

MAGFAST's reply to:

MAGFast: scam revealed

The individual who wrote this comment is, respectfully, the reason ‘we can’t have nice things any more’.
The internet can be such a powerful force for good, but this individual uses it merely to intimidate merely to harass. Over time we have learned that he is no more than an internet predator who spends his time attempting to damage the reputation of others under the guise of a ‘writer’ or ‘expert’.
As a company we expect and welcome criticism… we do not expect someone who is not a customer and with whom we have no relationship to actively and repeatedly attack us and numerous other innocent parties. without provocation.
He has intimidated members of our staff and our families and engaged in defamation, and tortious interference. Our research shows that this is a pattern of behavior stretching back many years.
He has wasted countless management hours that would have been much better spent focussed on making our amazing products and serving our even more amazing customers.
He has also inflicted significant costs onto a young company and a team that’s simply trying to get a new business off the ground. Please keep your personal information private on this site. You don’t want to hear from him.
ID
#1445254 Review #1445254 is a subjective opinion of poster.
Cons
  • This is a scam
Reason of review
Scam
Preferred solution
Let the company propose a solution
New Reviewer
MAGFast: scam revealed
Update by user Apr 20, 2019

I wrote the original review here and I stand by what I wrote 100%. My name is Jim Rossi & I can be reached at jim@***.com.

My upcoming book "Cleantech Con Artists" (summer 2019) includes a section on Magfast founder Seymour Segnit and his associates, who have a documented history of deceptive and fraudulent business practices going back to at least 2003 and "Change That's Right Now" (CTRN), a dubious NLP "cure" for phobias. Buyer beware, many red flags.

Update by user Feb 16, 2019

These jokers sent me a cease-&-desist, but when I sent a draft summary of what I found out about Magfast and their previous companies Thingcharger & Change That's Right Now - thousands of complaints alleging fraud, deceptive advertising, false claims, nonexistent customer service, the F from BBB & the Pattern of Complaint warning (see below) - and asked them to provide any evidence or corrections? After lawyering up, they clammed up.

Deceptive, cowardly and predictable. Look for "Cleantech Con Artist" later in 2019 - & in the meantime, buyer beware.https://www.bbb.org/us/ny/cornwall-hdsn/profile/battery-charging/thingcharger-inc-0121-15****/details#Pattern-of-ComplaintAlert: Pattern of ComplaintBBB files indicate a pattern of complaints concerning delivery fulfillment and advertising for thingCHARGER, Inc. Consumers tell BBB about ordering one or more charging devices from the company, and being charged for them, but after several weeks, months or even one year have gone by, the merchandise is not received A number of consumers say that after the order was placed, they find out that thingCHARGER, Inc. is conducting a crowdfunding campaign and the devices are a gift for participating in that campaign.

These consumers reportedly believed they were ordering merchandise from the company and were unaware that they were contributing to crowdfunding campaign. Most of the these consumers claim that there is inadequate disclosure of the business’s crowdfunding activities.

Original review posted by user Jan 10, 2019

I'm a writer who specializes in fraud prevention. I got interested in thingCHARGER and MAGFast, detected a number of anomalies and falsehoods, and emailed questions to founder Seymour Segnit over the weekend. By today - Wednesday, January 9 - MAGFast took down their investment video and are no longer accepting investments.

Several of MAGFast's people have been involved in previous deceptive and/or fraudulent organizations.

1 comment
#1633567

www.MAGFAST.com Magfast Customer no care!! as per attached I asked that you cancel my order and refund my money since your production date was a lie!

Since I sent this Megfast has again charged my account for product I know longer want. In Canadian funds you now have taken from me: Sept 21, 2018 $89.78 Oct 23, 2018 $91.04 Nov 22, 2018 $92.36 Dec 24, 2018 $94.39 For a total of $367.57 in Canadian Funds This is FRAUD Another Pissed Off person on your list

New Reviewer
I think you may have us confused for another company. MAGFAST has never been on Kickstarter and was never due to ship by June 2017! If you're sure that you pre-ordered from MAGFAST, please email hello@MAGFAST.com. We’d love to speak with you and clear up any...
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1 comment
#1623608

We think you may have us confused for another company? MAGFAST has never been on Kickstarter.

Also, we launched in March of 2017 and definitely have never stated that we'd ship by June for a pre-order product. If you're sure that you pre-ordered from MAGFAST, please feel free to email hello@***.com for help.

ID
#1436595 Review #1436595 is a subjective opinion of poster.
Location
Richmond, Virginia
Product
Magfast Charger
New Reviewer

DON'T BELIEVE THE NEGATIVE HYPE!!

It has come to my attention that the company MagFast has been getting negative reviews on this site....DON'T BELIEVE THIS MALARKY!! I am a very satisfied customer of MagFast, and the quality products that they have been developing the past 6 years. Please take what you read on this site with a grain of salt... Just the name of this website should tell you the jist of what you are going to find on this website, so TREAD LIGHTLY and form your own opinions of products, not what you read here... MagFast Customer
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Testimonial

MAGFAST is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1432764 Review #1432764 is a subjective opinion of poster.
Location
Brattleboro, Vermont
Reason of review
Good quality
New Reviewer

MAGFAST- A WONDERFUL COMPANY

I PURCHASED ITEMS FROM THEM, KNOWING THEIR STILL IN DEVELOPING THE PRODUCT. I GET DAILY NOTICES FROM THEM EXPLAINING THE PROCESS THEY GO THROUGH, I WILL RECEIVE MY PRODUCTS IN MID JULY 2019. THEY ARE A GOOD COMPANY REGISTERED WITH THE BETTER BUSINESS BUREAU, I PERSONALLY CHECKED THIS COMPANY OUT AND THEY ARE A REAL COMPANY WHO ARE MAKING AN AWESOME PRODUCT. SO DON'T BELIEVE EVERYTHING YOU HEAR,SOME PEOPLE ARE JUST OUT TO GET A COMPANY FOR MONEY AND THAT ISN'T RIGHT AND IT'S ALSO ILLEGAL,SO GET OFF YOUR HIGH HORSES AND STOP TRYING TO RIPP OFF THESE COMPANIES. DO YOUR RESEARCH FIRST AND YOU WILL REALIZE HOW WRONG YOU ARE. I STAND BY MAGFAST BECAUSE I KNOW THEY ARE A GOOD,HONEST COMPANY . THANK YOU DEBORAH CIESLEWSKI
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1 comment
#1632664

I also "invested" in the new product in 2018. Still waiting to receive the chargers.

I worry that the Magfast team is spending more time trying to be on the bleeding edge of 'The next' charging technology and haven't shipped what was already promised. Product development is absolutely necessary. A product can always be improved.

But at least give the customer what was show last year. Look at the history of the Sony Walkman.

Testimonial

MAGFAST is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1432559 Review #1432559 is a subjective opinion of poster.
Location
Cordova, Maryland
Service
Magfast Customer Care
Reason of review
Good quality