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MAGFAST's reply to:

We're not sure what world travel this person is referring to. Our founder visited China on a business-only trip a few weeks ago, and the visit to Niagara Falls with his family was a rare break from work, a few hours’ drive from his house.
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ID
#1701940 Review #1701940 is a subjective opinion of poster.
Service
Magfast Customer Care
MAGFAST's reply to:

Keep moving the goal posts

Hi Katy-- thank you for your feedback. We understand that crowdfunding isn't for everyone. Sometimes there are bumps in the road that no one can predict. Despite any setbacks we're working hard to create the products we know you'll love.
author's review
ID
#1695531 Review #1695531 is a subjective opinion of poster.
Product
Magfast Charger
Cons
  • Takes your money and does not deliver
  • Keeps stringing you along
  • No valid third party confirmation of actual devices
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer

I have been waiting for almost a YEAR for my items to be delivered. I have contacted them a number of times, and each time, they say something like "we will start shipping in spring 2019" then it's "summer '19", "winter 2019", and now it's "early 2020".

I get loads of emails saying they are working on something new, but they haven't even delivered on what they were doing. Satisfy the people who have ALREADY paid, and stop jerking us about.

This is feeling a lot like fraud to me.

We paid for actual PRODUCTS, and did NOT receive them. Ship them, or I am sure, there's probably people looking at a class action suit, because I know there are probably thousands of others who haven't received their products either.

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MAGFAST's reply to:

Magfast: Preordered and never received.

Hi Lane. Thanks for writing in!
Customer service responded to your inquiry via email on October 7th. Please make sure to add us to your contacts as it sounds like our email may have gone to your spam folder.
author's review
ID
#1679560 Review #1679560 is a subjective opinion of poster.
Pros
  • I believe these are innovative products
  • Transparency
Cons
  • Bad delivery
  • Bad customer service
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer
Update by user Nov 13, 2019

And no, MagFast emails are not going into my spam folder.

Update by user Nov 13, 2019

Update: I have tried multiple times to get in touch with MagFast with zero results. They are just in the business of taking people’s money.

DO NOT GET INVOLVED WITH MAGFAST. THEY WILL RIP YOU OFF!!!

Original review posted by user Oct 14, 2019

I had ordered product knowing that it would take a few months to receive. I was helping a new company find its footing.

Now over 6 months later, and no replies to my inquiries to the company, i only see updates about the great strides this company is making. I am happy that they are advancing, but towards what?

I see no product. It seems like he is just funding his wallet.

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New Reviewer

I was definitely impressed with Seymour's Presentation!,

So i placed my order for 297.00 for the Family Pro Kit and i couldn't click on the free Double Power Outlet ! I was trying to go back ,but i had a time limit for the Jumper Cable deal! So will i get the free Double Power Outlet?
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ID
#1675127 Review #1675127 is a subjective opinion of poster.
Pros
  • Transparency
Reason of review
The anticipation of recieving your product!
MAGFAST's reply to:

Ordered July 3, 2019 and never received

Hi Lisa! I'm so glad that we were able to resolve this over the phone. We're lucky to have your support! Thanks again.
author's review
ID
#1668594 Review #1668594 is a subjective opinion of poster.
Cons
  • Never received
Reason of review
Order processing issue
Loss
$80
Preferred solution
Deliver product or service ordered
New Reviewer

Can't get hold of Magfast and never received my items. Still trying to get someone to call me back for order.

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MAGFAST IS THE BEST COMPANY

THIS IS A INVESTMENT,WHEN THE PRODUCT IS COMPLETED YOU WILL RECEIVE YOUR PRODUCT. IF YOU DON'T LIKE WAITING,THEN DON'T ORDER. SEYMOUR IS A HONEST MAN WITH A FAMILY WHO IS DOING HIS BEST TO MAKE YOU THE BEST PRODUCT ON THE MARKET. ALL YOU DO IS COMPLAIN ABOUT HIS COMPANY ,YET EVERY WEEK THERE IS A UPDATE ON WHAT THE COMPANY IS DOING.I'M WAITING FOR MY PRODUCT,BUT YOU DON'T SEE ME CRYNG LIKE A BABY OVER A SMALL AMOUNT OF MONEY.GO TO ANOTHER COMPANY AND SEE WHAT THEY CHARGE FOR JUNK, AT LEAST MAGFAST IS GIVING YOU A PRODUCT THAT ACTUALLY WORKS. I GIVE THIS COMPANY 5 STARS AND AAA+ RATING
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ID
#1668460 Review #1668460 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Magfast Charger
New Reviewer

The presentation was great... yes I ordered

With no real idea if this will be delivered in calendar 2019 or by Christmas 2019 would be great... I also thought I was to receive 2 free car cable battery starters ... but when I checked out it appears my option is to order only 1?!? I was hoping there was an investment link too?!? Other Product suggestions: Higher amp faster “cube” and flash lights ... a direct into the cigarette lighter / charger car battery booster a solar panel collector magfast an emergency gps finder/ locator
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ID
#1667412 Review #1667412 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Excellent quality
  • Nice video
  • Product was interesting and has potential
Cons
  • Waiting period longer than i thought
  • No valid third party confirmation of actual devices
Reason of review
Enthused about the concept of this product launch
New Reviewer

Desiree - PreOrder

I pre-ordered the "I want it All" package for my family. We are all techies and can not wait until we get our hands on these. We are all so tired of constantly getting frayed cords that don't work. Wish they were going to be shipped before Christmas. I have referred all my friends and co-workers as well. Can't wait!!!!
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ID
#1663589 Review #1663589 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Innovative products
Cons
  • Waiting period longer than i thought
Reason of review
Fast order processing
MAGFAST's reply to:

No valid customer service response, continued emails to "wait". Typically string along

Thanks for supporting us back at our original launch. You’re correct, this project is taking much longer than expected, but only because we’re insisting on creating something great. As our founder said back in 2017, the world doesn’t need any more chargers of the quality that are out there today. The only point in launching a new system is to be way, way better. It turns out that even the best charger manufacturers are only used to delivering the average-quality products that fill your drawers and the country’s landfills. Our choice all along has been to give up and settle for more-of-the-same (exactly the opposite of what we promised). Or to take the far, far longer and harder path and do what we promised and work to create something world-class and report on our progress. That’s what we’re doing and we understand that not everyone will want to stick with us as we do this.
author's review
ID
#1661969 Review #1661969 is a subjective opinion of poster.
Pros
  • Regular updates
Cons
  • Being scammed
  • Length of time from order to production and delivery
  • No reputable third party reviews or recommendations
Reason of review
Order processing issue
Loss
$891
Preferred solution
Full refund
New Reviewer

Large order placed in March of 2017 after one of their online live videos with a promise to increase the order if you act now (in retrospect, it has all the markings of a scam, I was just not paying attention). Over a period of 2 1/2 YEARS there have been constant group emails about how this or that is going well, there is a setback on another thing, just wait and you'll get more, etc.

No responses to customer service emails.

At this point, duplicating this complaint to Consumer Reports, BBB, State of NY, and anywhere else to spread the word.

My "receipt" for purchase was #[1***-4461] (they will have the actual receipt, but it can be verified) along with emails detaining the invoice/receipt and Visa processing. Unfortunately VISA has told me its too long to extract a refund, however I can get their business added to the fraud department for further investigation.

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New Reviewer

Great service

Due to an error on my self I contacted magfast to get it squared away . And when I called I had the best and the most smoothest transaction and was also very very helpful with all my questions. Not once did I get a I’ll check ? This is a company I truly enjoy doing business with Robert J Owens GySgt. USMC DAV. ret
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ID
#1661742 Review #1661742 is a subjective opinion of poster.
Pros
  • I believe these are innovative products
Cons
  • Length of time from order to production and delivery
Reason of review
Good customer service
New Reviewer

Excellent company

I purchased the original charger years ago and am still using it daily. I invested in the new products a couple of years ago and eagerly await receiving them. I am very impressed with the weekly updates and the quality control that has gone into the new products. Seymour and company adhere to the highest standards and that impresses me.
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ID
#1661436 Review #1661436 is a subjective opinion of poster.
Pros
  • Excellent quality
Reason of review
Good quality
New Reviewer

Fantastic Company!

Nothing has happened in particular other than that Magfast continues to prove that it is a company of exceptional quality. They are building an extraordinary product and keep their client up to date on a weekly basis as they work their way through the onerous task of getting their dream to market. It is apparent that Magfast is comprised of a truly terrific group of individuals all pulling together in that effort. I have been so impressed.
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ID
#1659683 Review #1659683 is a subjective opinion of poster.
Pros
  • Regular updates
  • Fantastic team
  • Innovative products
MAGFAST's reply to:

Refund

Hi Manolito. We understand that crowdfunding may not be for everyone. We'll be sad to see you go!

I see that you already have an open ticket with our customer care team. They will take full care of you there as always.

Thank you and we hope to see you in the future!
author's review
ID
#1657191 Review #1657191 is a subjective opinion of poster.
Pros
  • Innovative
  • Innovative products
Cons
  • Waiting period longer than i thought
Reason of review
Return, Exchange or Cancellation Policy
Loss
$297
Preferred solution
Full refund
New Reviewer

I want a refund for the preorder receipt W190809-***** for Magfast family chargers. I did not know it would take this long.

I want out of the crowdfunding. Sorry for the inconvenience.

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MAGFAST's reply to:

Pre order

Hi Connie: Thank you so much for trusting us with your pre-order – and for sharing. And yes as promised when the time comes to ship you’ll be receiving the version with added surge protection as our thank you!
author's review
ID
#1654347 Review #1654347 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Product was interesting and has potential
Reason of review
Good quality
New Reviewer

I am glad to have pre ordered this piece. I even shared it. I’m hoping that I will get an upgrade for doing that as promised!

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Awesome and so easy

Kate called me back at the time we agreed on. She was sweet and fixed my requests immediately. She is the person every customer wants to deal with. She was professional-kind-understanding-and no questions asked to fill my 2 requests
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ID
#1651853 Review #1651853 is a subjective opinion of poster.
Location
Carrollton, Texas