MAGFAST's reply to:

Still waiting

Robert - Thank you for writing in. Please -- contact customer support directly for updates (it seems that you were not receiving them for some reason). I hope all is clear and fully resolved now we have made contact.
author's review
ID
#1817539 Review #1817539 is a subjective opinion of poster.
Product
Magfast Charger
Cons
  • Bad customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Frustrated by delays after paying in full for product line. MagFast has promised 4th quarter 2019 and latest 1st quarter 2020 to fulfill orders.

Its now March and there is no indication anything is coming anytime soon. I believe in the product but Im starting to wonder if I got swindled.

User's recommendation: Do not pre-order.

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MAGFAST's reply to:

Never received product

Thank you for contacting us.

It sounds as if it wasn't completely clear for you that this is a crowdfunding project and that the product range is being developed thanks to the amazing folks who have supported us with pre-orders. Thanks to them we are now in the final stages of production.

We do updates pretty much every week, so keeping up with those will give you a clearer picture.

Please note that when we ship, priority must of course go first to backers who have placed paid preorders before folks on the list for a free charger. We are committed to looking after everyone as quickly as possible: please, in future, contact our customer support directly: they are very responsive and will be happy to keep you updated.
author's review
ID
#1815837 Review #1815837 is a subjective opinion of poster.
Product
Magfast Charger
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Watched a series of videos for i dont even know how long and was promised I would be sent a free charger... 10 months later and still no charger.

User's recommendation: Don’t waste your time.

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MAGFAST's reply to:

When can I expect to receive the order? Already more than 1 year.....

Thank you for checking in. Please contact customer service directly - the team is very responsive. We will of course reach out to you immediately to ensure these questions are answered.
author's review
ID
#1780612 Review #1780612 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$450
Preferred solution
Deliver product or service ordered
New Reviewer

All the transparency is well and good but when can I expect the products? By the time we get them technology will have changed. Please let me know when I can expect to receive my order.

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MAGFAST's reply to:

Too late and too much money

Hi Robin, thanks for writing in. I apologize if there was any confusion. You have successfully completed your payment plan and will no longer be charged. Please contact our customer service if you need additional information.
author's review
ID
#1775789 Review #1775789 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Loved presentation
  • Loved the presentation video
  • Great sales
Cons
  • Being scammed
Reason of review
Problems with payment
Loss
$268
Preferred solution
Full refund
New Reviewer

I can't afford to pay what I'm paying for any kind of charger. I want for magfast to stop deducting money out of my account and I want a full refund.

I'm disabled, my thinking process is aren't what they used to be and I feel like I've been taken advantage of. Nearly destitute, and I spoke to someone I think in November of last year.

Then my accounts were so empty that no money was taken, but this month boom! There goes the money for my phone bill.

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MAGFAST's reply to:

Didn't receive product.

Hi John! It looks like customer service emailed you back right away in response to your inquiry. Please be sure to check your spam folder if you don't see it!
author's review
ID
#1772681 Review #1772681 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Good email writers
  • Wild imaginations
Cons
  • Keeps stringing you along
  • This is a scam
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

My gf Toni Carbetta and I were supposed to purchase a product and never received the products.

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MAGFAST's reply to:

Free gift

Hi Sandy! Thanks so much for jumping in to support us as we get closer and closer to shipping these amazing chargers. We're thrilled you're on the waitlist for a free charger. Don't worry about S&H - we'll be in touch at shipping time and will take care of it then.
author's review
ID
#1766092 Review #1766092 is a subjective opinion of poster.
New Reviewer

Cant seem to find out where to go to pay shipping and handling for my free wall charger, very frustrating

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MAGFAST's reply to:

No update since Dec 10th

Hi Diane. Thanks for writing in! In the future please know that our customer service team is highly responsive and can take care of your concerns quickly. Call or email us any time!

Our founder made the decision to forgo sending updates during the holiday season as many folks would be spending time with their friends and families. Don't worry, there will be a new update this week (and it's a must-watch!). We have over 120 updates and don't plan on stopping any time soon!

Thank you so much for keeping up with us-- we always appreciate when people watch the updates.
author's review
ID
#1748388 Review #1748388 is a subjective opinion of poster.
Pros
  • Product was interesting and has potential
Cons
  • Length of time from order to production and delivery
Reason of review
Not getting updates

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I know with the Holidays, I might of missed the update, but going over all the ones I received the last one was Dec 10th, if there are any newer ones could you resend. Much appreciated thanks Diane

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MAGFAST's reply to:

Magfast is a SCAM

Hi Jimmy - we have phoned and emailed but have thus far been unable to connect with you.

Respectfully, scams don't have an open line for communication with supporters, return calls promptly, and provide detailed updates on progress almost every week. Crowdfunding is difficult, and schedules slip, particularly for advanced products that push the envelope on design and features.

We only want you on board if you're completely happy. Please return our call or respond to our email - we will look after you with full respect and courtesy.
author's review
ID
#1744720 Review #1744720 is a subjective opinion of poster.
Reason of review
I have been waiting for over two years now, no products shipped.
Preferred solution
Full refund
New Reviewer

Lies on top of lies. I will believe it when they DO ship the products.

I have been waiting since November of 2018. Called numerous times, and was told each time a different shipping date (all lies).

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MAGFAST's reply to:

Do your research first

Thank you - we appreciate your feedback!

Crowdfunding is for supporters willing to help fund something new and special. If everyone were to wait until the products hit the stores, there would be no crowdfunded products!

Crowdfunding projects take varying amounts of time. Most take longer than the original timetable. We have direct control over product design, customer service and all aspects of the business except final manufacturing. Our manufacturing partner is superb and we are confident that our supporters will be very, very happy with the finished product.

We are on track to ship this year, and we're humbled by the overwhelming encouragement we have from our long-time supporters.

If we're not for you, we understand -- thank you very much for checking us out anyway!
author's review
ID
#1742202 Review #1742202 is a subjective opinion of poster.
Service
Magfast Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

I am so glad I read the reviews before agreeing to a free charger better yet buying the whole set. It seems that both sides are extremely frustrated at the multi year wait for the product they have ordered!

It doesnt matter how good your horse preforms, if you cant get him out of the gate your gonna lose the race! My advice is to wait until these are in stores!

They may be a little more expensive but theyll be physically within reach! A bird in the hand is better than two ideas on the design table!

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MAGFAST's reply to:

Question regarding MagFast

Hi Joyce. I see we took care of you over the phone. Great speaking with you!
I would just like to reiterate here that we are a crowdfunding project and everything is in pre-production. Thanks again for checking us out and please keep up with our weekly updates!
author's review
ID
#1719300 Review #1719300 is a subjective opinion of poster.
Product
Magfast Charger
New Reviewer

I watched a video and was supposed to get something a charger for free for just watching the very long video. Instead, I get multiple of emails from this company and never received my "free" item.

Has anyone ever received what was advertised? Just wondering.

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MAGFAST's reply to:

I never expected anything so I’m not disappointed

Most products ship before enough care has been to get them right. The result is permanent disappointment. We're choosing to take the time to get this right, and deliver permanent delight instead!
author's review
ID
#1718261 Review #1718261 is a subjective opinion of poster.
Product
Magfast Charger
Pros
  • Wild imaginations
  • Good email writers
  • Excellent at pulling the wool over your eyes
Cons
  • Emails
  • Makes promises their bodies can not cash
  • Being scammed
Reason of review
Order processing issue
Preferred solution
Investigate the books
New Reviewer

Watched the excessively long videos at the beginning and read the countless emails but the difference between me and the rightfully upset others is I fully expected to not receive anything! I feel bad to those who have spent upwards of hundreds of dollars as they Truly are at a loss.

Will this company ever be able to fulfill their orders? Doubtful seeing as most of their Monies have gone to email marketing, vacations, elaborate production videos, and staff salaries to reply to the countless complaints and questions regarding their ghost product. Who knows maybe one day I’ll hear the delivery truck and driver plop a package down on my door step or maybe the person who moves in this place after me or shoot maybe even the person after them?!? But the company has literally given everyone the run around and promise of delivery this coming winter, spring, summer and fall and not delivered on any of those seasons.

Kinda makes you wonder why MAGFAST isn’t on a normal crowdfunding site like wefunder, Kickstarter, indiegogo and the likes well it’s probably because they couldn’t get away with such an elaborate scam sucking money from These good people! Do you know think about it a company that is charging $60-$80 for a charger is actually going to give them away too? Why even pay for one then? On the chance or promise that you will get yours a couple weeks before the free orders?

I mean come on you’re going to give away your product you can’t even make the product how in earth are you going to give it away? Hahaha MAGFAST your Lame

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MAGFAST's reply to:

Unresolved at the moment.

Hi Beth. Please check your email as I see customer service responded to you on Friday November 15th. If you don't see it make sure to check your spam folder!
author's review
ID
#1708920 Review #1708920 is a subjective opinion of poster.
Reason of review
Have not received anything yet.
Loss
$500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I left a message to get back with me.

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New Reviewer

More of a backer than user(right now)

I just it to be known, that even though I don't own half of the products that you need their chargers for ie:a wireless charging phone, a vehicle, or anything Apple. But I was so impressed with it all, that I went and pre-ordered a Pro kit. So until I do aqquire these products I guess I would be considered more of a backer than a consumer which suits me just fine. Awesome product, I wish I had the money to buy stock because it would make me rich I'm sure.
View full review
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ID
#1704308 Review #1704308 is a subjective opinion of poster.
Product
Magfast Charger
Reason of review
Fair pricing
MAGFAST's reply to:

Un happy

Hi Tanya. Please check your emails as customer service responded to you on Thursday the 7th. Thanks!
author's review
ID
#1702264 Review #1702264 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
New Reviewer

Please call me back 617-212-****

I want my money back

Tanyapeckham_9@***.com

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MAGFAST's reply to:

Never got a free charger.

Hi Christopher. So as you saw in the demo that you watched, we're a crowdfunding project and not yet shipping. I'm so glad you get the updates every week! Please follow along as they contain important information regarding our progress. You'll get your free gift after we've fulfilled the paid pre-orders. Thanks!
author's review
ID
#1701975 Review #1701975 is a subjective opinion of poster.
Product
Magfast Charger
Cons
  • Being scammed
  • This is a scam
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I joined, watched the presentation, and havent even heard anything about my charger. Ive been getting the update emails every week and nothing.. disappointed.

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