MAGFAST's reply to:

Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.

It is likely that this backer didn't have time to watch the webinar that explains that we are pre-shipping. He left a message for our customer service team at midnight and we responded the following day.
ID
#1913029 Review #1913029 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.
MAGFAST - Haven’t received any service as yet. Waiting for a phone call from my voicemail I left this evening.

I posted your ad on Facebook. Then I watched the presentation but didn’t receive the promised surge protected charger. Didn’t receive the form to submit for the wall charger.

The the end the video was supposed to have order information for the free wall charger that was promised in exchange for watching the presentation. I watched it,, no charger.

Thank you, Rory Darrow.

(657) 500-1920

User's recommendation: Looks like a good product. I’ll review it after I receive my promo unit.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST - Well- Almost $300 later, and nothing.
MAGFAST - Well- Almost $300 later, and nothing.
We understand this supporter's concerns, and ask him to stay with us only if he's committed. There is no equivalent product in Home Depot or any other retailer. We can't find any previous correspondence from him and ask that anyone with questions contact...
View full review
ID
#1890229 Review #1890229 is a subjective opinion of poster.
MAGFAST's reply to:

Double charged

Many thanks to this supporter for letting us know. We're excited too! Please remember to contact us direct at hello@MAGFAST.com for any support questions - we have addressed this issue and phoned this supporter to clarify.
ID
#1873100 Review #1873100 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund

Hi I haven't gotten my chargers yet , but I was double charged for my pro kit can you help please? I am on the payment plan , I have been charged twice for the initial payment twice in my account .

veronicaa1010@yahoo.com, please email me and I can explain further thank you excited to receive my chargers! Then I'll come back and give an update on this Ch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Great thanks to this supporter for his comments, feedback and contributions. Our customer service team has contacted him and we understand that this supporter is now on board and looking forward to receiving his products when they ship.
View full review
ID
#1867774 Review #1867774 is a subjective opinion of poster.
MAGFAST's reply to:

Read Terms and Conditions!!!

Many thanks to this reviewer for his complimentary comments about the products both here and to our team.

Crowdfunding works on the principle of an investment in an uncertain future. No crowdfunding project could exist without this 'leap of faith'. We're immensely grateful to the huge numbers of supporters who have joined this journey, and fully understand that it's not for everyone.
ID
#1853528 Review #1853528 is a subjective opinion of poster.
Preferred solution
Assure me I will receive the item being advertised for sale.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST - Read Terms and Conditions!!!

This stopped my pre-order. The product seems to be AWESOME but I will NOT order anything that says this in the terms and conditions.

"d. create any liability or responsibility on the part of MAGFAST to you or any customer or contributor regardless of reason

MAGFAST does not represent, warrant or guarantee:

i. that devices will be delivered;"

User's recommendation: Read the terms and conditions prior to ordering.

MAGFAST's reply to:

No shipping confirmation

I was happy to see that our customer service has already taken care of you and answered your questions. I'm so glad we've had the chance to explain crowdfunding, and delighted to have you as part of our family!
ID
#1850766 Review #1850766 is a subjective opinion of poster.
Preferred solution
Price reduction

I ordered today. Money is out of my account but then I didnt hear anything.

I have email. No shipping confirmation or anything.

Did I get scammed. Will call my credit card if this is the case.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Engaging presentation

It has only been about a week,,so I am satisfied. The company did refund some$ for an item that I didn't want. And they cleaned up my order to reflect what i wanted. This happened quickly and respectfully and correctly. No problem and I do not expect any.

User's recommendation: Be positive about the product, join Seymour in his refreshing and engaging presentation. Don't be pissed from reading a review. Wait to see what you experience. Sometimes i think that the way we feel about something impacts the results. Enjoy until there is reason not to, which may not ahppen.

View full review
ID
#1848618 Review #1848618 is a subjective opinion of poster.
Pros
  • Good email writers
  • Innovative products
  • Loved the presentation video
Cons
  • Length of time from order to production and delivery
  • Only angry reviews in this site use good one
Preferred solution
Deliver product or service ordered
MAGFAST's reply to:

Frustrated with Delays

Many thanks to this reviewer for this request for clarity.

The screen shot she provides shows a charge from another company ("theiqmasters") - in no way related to us. We have charged the correct sum only, and also emailed her to let her know this - but we have not heard back.
ID
#1835001 Review #1835001 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST - Frustrated with Delays

I signed up for the convenient 6 month payment plan/preorder In April of 2019. As of this date theyve now taken 1 additional payment plus attempted to take another!

I didnt sign up to fund research or crowd fund...and yet...?

I wonder if they are spending as much time on production as they are on the video updates. Im beginning to doubt that this product will ever be sent.

In the interim, many companies are not only producing and selling wireless charging systems...they are readily available everywhere.

This has been an extremely frustrating experience!

User's recommendation: Think very carefully before investing/purchasing this product.

MAGFAST's reply to:

Still waiting

Robert - Thank you for writing in. Please -- contact customer support directly for updates (it seems that you were not receiving them for some reason). I hope all is clear and fully resolved now we have made contact.
ID
#1817539 Review #1817539 is a subjective opinion of poster.
Cons
  • Bad customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Frustrated by delays after paying in full for product line. MagFast has promised 4th quarter 2019 and latest 1st quarter 2020 to fulfill orders.

Its now March and there is no indication anything is coming anytime soon. I believe in the product but Im starting to wonder if I got swindled.

User's recommendation: Do not pre-order.

MAGFAST's reply to:

Never received product

Thank you for contacting us.

It sounds as if it wasn't completely clear for you that this is a crowdfunding project and that the product range is being developed thanks to the amazing folks who have supported us with pre-orders. Thanks to them we are now in the final stages of production.

We do updates pretty much every week, so keeping up with those will give you a clearer picture.

Please note that when we ship, priority must of course go first to backers who have placed paid preorders before folks on the list for a free charger. We are committed to looking after everyone as quickly as possible: please, in future, contact our customer support directly: they are very responsive and will be happy to keep you updated.
ID
#1815837 Review #1815837 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Watched a series of videos for i dont even know how long and was promised I would be sent a free charger... 10 months later and still no charger.

User's recommendation: Don’t waste your time.

MAGFAST's reply to:

When can I expect to receive the order? Already more than 1 year.....

Thank you for checking in. Please contact customer service directly - the team is very responsive. We will of course reach out to you immediately to ensure these questions are answered.
ID
#1780612 Review #1780612 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$450
Preferred solution
Deliver product or service ordered

All the transparency is well and good but when can I expect the products? By the time we get them technology will have changed. Please let me know when I can expect to receive my order.

MAGFAST's reply to:

Too late and too much money

Hi Robin, thanks for writing in. I apologize if there was any confusion. You have successfully completed your payment plan and will no longer be charged. Please contact our customer service if you need additional information.
ID
#1775789 Review #1775789 is a subjective opinion of poster.
Pros
  • Great sales
  • Loved the presentation video
  • Loved presentation
Cons
  • Being scammed
Reason of review
Problems with payment
Loss
$268
Preferred solution
Full refund

I can't afford to pay what I'm paying for any kind of charger. I want for magfast to stop deducting money out of my account and I want a full refund.

I'm disabled, my thinking process is aren't what they used to be and I feel like I've been taken advantage of. Nearly destitute, and I spoke to someone I think in November of last year.

Then my accounts were so empty that no money was taken, but this month boom! There goes the money for my phone bill.

MAGFAST's reply to:

Didn't receive product.

Hi John! It looks like customer service emailed you back right away in response to your inquiry. Please be sure to check your spam folder if you don't see it!
ID
#1772681 Review #1772681 is a subjective opinion of poster.
Pros
  • Wild imaginations
  • Good email writers
Cons
  • Keeps stringing you along
  • This is a scam
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

My gf Toni Carbetta and I were supposed to purchase a product and never received the products.

MAGFAST's reply to:

Free gift

Hi Sandy! Thanks so much for jumping in to support us as we get closer and closer to shipping these amazing chargers. We're thrilled you're on the waitlist for a free charger. Don't worry about S&H - we'll be in touch at shipping time and will take care of it then.
ID
#1766092 Review #1766092 is a subjective opinion of poster.

Cant seem to find out where to go to pay shipping and handling for my free wall charger, very frustrating

MAGFAST's reply to:

No update since Dec 10th

Hi Diane. Thanks for writing in! In the future please know that our customer service team is highly responsive and can take care of your concerns quickly. Call or email us any time!

Our founder made the decision to forgo sending updates during the holiday season as many folks would be spending time with their friends and families. Don't worry, there will be a new update this week (and it's a must-watch!). We have over 120 updates and don't plan on stopping any time soon!

Thank you so much for keeping up with us-- we always appreciate when people watch the updates.
ID
#1748388 Review #1748388 is a subjective opinion of poster.
Pros
  • Product was interesting and has potential
Cons
  • Length of time from order to production and delivery
Reason of review
Not getting updates

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I know with the Holidays, I might of missed the update, but going over all the ones I received the last one was Dec 10th, if there are any newer ones could you resend. Much appreciated thanks Diane