What Their Customers Are Saying

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All testimonials are provided and verified by MAGFAST. Verified testimonials on Opinion Corp is a paid feature of the platform.

Confirmed Delivery

MAGFAST
I ordered your Chargers approximately 4 weeks ago. My Visa ending in #1110 was charged I received a phone call, they are still in production. I’m fine with that. The Video was Very Enlightening! Thank You Sincerely Sylvia R Villarreal-Foyt
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Great company with great customer service

MAGFAST
Yes we have been waiting a long time for Magfast..... but let’s really think about what we’re waiting on...... quality. These products are being perfected so that when we get them, we won’t say...’this is what I’ve waited for???’ I recently reached out to Magfast to ask for some more concrete info on the timeline. The response I received was a phone message from Seymour Segnit himself. After a few days of phone tag, I engaged in a 1/2 hour delightful conversation with Seymour. He could have said a lot of fluff that would make me feel better as an investor but instead we discussed progress and he even asked me for my opinion. I’ve been with this company as a backer since the Thing Charger (which I still use daily) and although Seymour couldn’t personally reply to every person .... the fact that he reached out to me was impressive. He’s not making promises and not delivering ..... I for one am excited to see these products and am willing to wait for quality! Thanks Magfast and thank you Seymour.
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GREAT EXPERIENCE WITH MAGFAST

MAGFAST
I HAVE INVESTED WITH SEYMOUR AT MAGFAST. I HAVE INVESTED IN 2018 AND HE HAS BEEN VERY HONEST WITH ME CONCERNING MAGFAST, HE KEEPS UP WITH WEEKLY UPDATES AND ALSO HAS LIVE SEMINARS YOU CAN ATTEND,YES HE DID HAVE A FEW SETBACKS AS ANY NEW COMPANY WOULD, THEY REDESIGNED THE ITEM,ADDED A FEW COLORS AND OPTIONS,LIKE JUMP STARTING YOUR VEHICLE AND ALSO HAS PLANTED TREES FOR EVERY ITEM PURCHASED,GIVE THE MAN TIME IF YOU RECEIVE A BAD PRODUCT YOU WILL COMPLAIN,IF ITS A GOOD THAN EVERYONE'S HAPPY. HE HAS A PROJECTED TIME OF JULY 2019 FOR HIS NEW PRODUCT, IF YOU DON'T UNDERSTAND HOW INVESTING WORKS ,THEN DON'T INVEST. I BELIEVE IN SEYMOUR AND HIS TEAM AND I KNOW I WILL RECEIVE MY PRODUCTS WHEN THEIR COMPLETED, THANK YOU A SATISFIED CUSTOMER
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MAGFAST's reply to:

I am having problems reactivating my lux benefits

Thank you for reaching out. I do see that our team emailed you a couple of times to help. Please check your inbox and your spam folder if you don't see it right away.
author's review
ID
#4328608 Review #4328608 is a subjective opinion of poster.
Preferred solution
My account
New Reviewer

Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come

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New Reviewer

Cannot access my account

MAGFAST - Cannot access my account
EI have never had a support team that made getting access to my account so easy while being secure as well. The Magfast support team took care of the issue of me no longer having access to the email account that I had used to sign up with promptly. The support team...
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ID
#4314707 Review #4314707 is a subjective opinion of poster.
MAGFAST's reply to:

Poor product

Hi Steven. Thank you for your feedback. We apologize that you're not able to use the free USB-C cable. Our customer care team has reached out to you to help resolve your concerns to your satisfaction.
author's review
ID
#4285698 Review #4285698 is a subjective opinion of poster.
Loss
$8
Preferred solution
Full refund
New Reviewer
MAGFAST - Poor product

Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.

Terrible, no one to talk to.

Ill contact my credit card company. Deceptively advertised as useful for all cell phones.

Phone support is nonexistent. No one gets back to me either.

User's recommendation: Terrible, no one to talk to. I’ll contact my credit card company. Deceptively advertised as useful for all cell phones. Phone support is nonexistent. No one gets back to me either.

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MAGFAST's reply to:

Not happy customer

Hi Joanna. Thank you for your feedback.
The MAGFAST Lux is $37 regular price. But we're offering you a USB-C cable at just $7 for S/H. We do ask if you want to switch to Lightning for a $5 fee because of the additional cost for us. We buy the MFI tips directly from Apple and they are very expensive.
Anything else is something you can add if you want but you do not have to.
Of course we understand if this offer isn't for everyone. Thank you for checking us out!
author's review
ID
#4265517 Review #4265517 is a subjective opinion of poster.
Preferred solution
I want the correct cable for free!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.

Now I dont think so! I sat through that entire presentation snd for what!

User's recommendation: Don’t do it!

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I was never upset with Magfast, I simply had a question and they very quickly responded.

I simply needed to reach Magfast to ask a question, and they responded very quickly. No issues at all.

User's recommendation: Great products, great company!

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#4216728 Review #4216728 is a subjective opinion of poster.
Location
Anderson, South Carolina
MAGFAST's reply to:

I didn't receive any adapters with my lux cables

Hi Randolph! If you ordered on Amazon, they do not come with adapters. All you need to do is follow the included instructions to claim your free adapters.
However, if you ordered from our website or through Indiegogo and they didn't come with adapters, please reach out to customer care at Hello@MAGFAST.com and we'll be glad to help you out!
author's review
ID
#4178638 Review #4178638 is a subjective opinion of poster.
Preferred solution
The missing adapters.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.

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MAGFAST's reply to:

Refund

Dean,
Please reach out to customer care directly at Hello@MAGFAST.com. Our team is here to help you!
author's review
ID
#4163119 Review #4163119 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
MAGFAST - Refund

Its been too long and I have not received my order. I would like to request a refund. Thanks.

Dean Young

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MAGFAST LUX

Received my Magfast Lux charging cables and it is so cool, it feels wonderful in your hands, the right length, Lux doesnt get tangled when you use it. This is the best charging cable I have ever used. The box is awesome just put your Lux back in the box and slip it into your purse. Its the right size without any problems carry it with you, everyone will want to know where you got this amazing phone cable.

User's recommendation: You will enjoy Magfast Lux charging cable for years.

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#4153766 Review #4153766 is a subjective opinion of poster.
Location
Trenton, Tennessee
MAGFAST's reply to:

I have received zero products

Hi Teresa. I see that customer support responded back to you right away via email. Please make sure to check your inbox!
You will certainly receive your Lux cables by Christmas. :)
author's review
ID
#4147760 Review #4147760 is a subjective opinion of poster.
Preferred solution
I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas

User's recommendation: I have zero to recommend as I have received nothing.

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Contact Information

Website:
Mailing Address:
1 Grandview Avenue
Cornwall-On-Hudson, New York 12520
United States
Phone:
(863) 624-3278
Contact MAGFAST Customer Service

Latest Question

How do I return a product and get a refund?I purchased 3 magfast charging cables. My phones are compatible with 2 phones but not the third. I would like to return and get a refund.

MAGFAST Questions
MAGFAST's reply to:

Check on my status for my delivery and I'm not able to get into the website

Hi Kitty. I see that customer care has reached out to you regarding your question. Please make sure to check our inbox! Thanks so much.
author's review
ID
#4122779 Review #4122779 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Just not getting info to website says Im locked out

Checking on status of my order

Please and Thank you

Kitty

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I'm not sure, it just showed up

I have no quarrel or dissatisfaction with MagFast. I've found them to be up front, honest and excellent communicators.
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ID
#3832742 Review #3832742 is a subjective opinion of poster.
Location
Kennewick, Washington
MAGFAST's reply to:

Where are my products

Hi there! Thank you for your feedback. We have an extremely responsive customer care team and publish weekly updates. It looks like you may not be receiving our emails. Please make sure to add our email address to your contacts so our responses go to your inbox.
That said, I see you were provided with a full refund. We hope to see you in the future!
author's review
ID
#3808694 Review #3808694 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
MAGFAST - Where are my products

Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00

User's recommendation: save your money in your own bank.

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MAGFAST's reply to:

Well....I invested about 96$ a year and a half ago and haven’t received a thing.

Thank you for reaching out, Gabriele. It looks as if you may not have an active pre-order with us. We have contacted you via email and hope to hear from you soon! We look forward to resolving this together.
author's review
ID
#3747035 Review #3747035 is a subjective opinion of poster.
Loss
$96
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

And just today I found a message from you guys asking me for a confirmation order#?? Im not sure I have it any more. What do I do now.

User's recommendation: Save the contact info and how much you paid and when.

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MAGFAST's reply to:

Questions about my order

Hi Paul. I am not sure what you mean when you say 'When you call their number, it puts you through steps to give you a code to contact them.' Our system is not set up that way and I have never heard anyone else having to do that before.
We have reached out to this reviewer to answer his questions and have provided him with a full refund.
author's review
ID
#3733380 Review #3733380 is a subjective opinion of poster.
Loss
$575
Preferred solution
Full refund
New Reviewer

StWhen you call their number, it puts you through steps to give you a code to contact them. Once you input the phone number they give you the phone rings.

Instead of a real person, you get Seymore talking about how satisfied they are. You never talk to anyone to confirm anything.

User's recommendation: Stay away from them.

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New Reviewer

They are True to what they say!

I was asked to pay first wait on product! I did it Magfast is a Trustworthy Company! They have stayed in touch with us throughout Covid! Updates really Help! There Products are Magnificent Seymour has invented a new way to Charge!! Would Not write this if it wasnt True! I have also Invested money in this company! Thats how much I TRUST MAGFAST

User's recommendation: Get These Chargers you won’t be Sorry!!!

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ID
#3704764 Review #3704764 is a subjective opinion of poster.
Location
San Bernardino, California