What Their Customers Are Saying ?

All testimonials are provided and verified by MAGFAST. Verified testimonials on Opinion Corp is a paid feature of the platform.

MAGFAST - Confirmed Delivery

MAGFAST
I ordered your Chargers approximately 4 weeks ago. My Visa ending in #1110 was charged I received a phone call, they are still in production. I’m fine with that. The Video was Very Enlightening! Thank You Sincerely Sylvia R Villarreal-Foyt
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MAGFAST - Great company with great customer service

MAGFAST
Yes we have been waiting a long time for Magfast..... but let’s really think about what we’re waiting on...... quality. These products are being perfected so that when we get them, we won’t say...’this is what I’ve waited for???’ I recently reached out to Magfast to ask for some more concrete info on the timeline. The response I received was a phone message from Seymour Segnit himself. After a few days of phone tag, I engaged in a 1/2 hour delightful conversation with Seymour. He could have said a lot of fluff that would make me feel better as an investor but instead we discussed progress and he even asked me for my opinion. I’ve been with this company as a backer since the Thing Charger (which I still use daily) and although Seymour couldn’t personally reply to every person .... the fact that he reached out to me was impressive. He’s not making promises and not delivering ..... I for one am excited to see these products and am willing to wait for quality! Thanks Magfast and thank you Seymour.
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GREAT EXPERIENCE WITH MAGFAST

MAGFAST
I HAVE INVESTED WITH SEYMOUR AT MAGFAST. I HAVE INVESTED IN 2018 AND HE HAS BEEN VERY HONEST WITH ME CONCERNING MAGFAST, HE KEEPS UP WITH WEEKLY UPDATES AND ALSO HAS LIVE SEMINARS YOU CAN ATTEND,YES HE DID HAVE A FEW SETBACKS AS ANY NEW COMPANY WOULD, THEY REDESIGNED THE ITEM,ADDED A FEW COLORS AND OPTIONS,LIKE JUMP STARTING YOUR VEHICLE AND ALSO HAS PLANTED TREES FOR EVERY ITEM PURCHASED,GIVE THE MAN TIME IF YOU RECEIVE A BAD PRODUCT YOU WILL COMPLAIN,IF ITS A GOOD THAN EVERYONE'S HAPPY. HE HAS A PROJECTED TIME OF JULY 2019 FOR HIS NEW PRODUCT, IF YOU DON'T UNDERSTAND HOW INVESTING WORKS ,THEN DON'T INVEST. I BELIEVE IN SEYMOUR AND HIS TEAM AND I KNOW I WILL RECEIVE MY PRODUCTS WHEN THEIR COMPLETED, THANK YOU A SATISFIED CUSTOMER
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

MAGFAST - TAKES TIME MANUFACTURING A CHARGING SYSTEM

TRULY BELIEVE IN MAGFAST. YES, TAKEN IN ACCOUNT STARTING FROM NOTHING TO BUILD THE ULTIMATE CHARGING SYSTEM. YET REMEMBER TIME HAS REALLY CHANGED IN PAST 6 MONTHS OF NON STOP GOING TO BAM BRAKES APPLIED DUE TO COVID-19. EVERY SINGLE COMPANY HAD TO HALT PRODUCTION. RESULTING IN A SET BACK FOR MAGFAST. I LOOK AT THIS AS AN OPPORTUNITY FOR MAGFAST CREATING A BETTER PRODUCT FOR US-THE CUSTOMER. USE ALL CAPS FOR EYESIGHT.

User's recommendation: YES -PURCHASE.

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ID
#2040417 Review #2040417 is a subjective opinion of poster.

I made my first order some time ago but was aware at the time that it was a product still in creation. While it has taken more time than I originally thought or expected they have kept me updated on a weekly basis on the production plans. They have proven to me that...
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#2038135 Review #2038135 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST's reply to:

Yes. Getting this right is taking a long time and obviously the COVD pandemic has set the company back for many many months. But its clear that these products are coming to fruition now and are going to be really awesome. If you watch weekly updates from the founder...
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ID
#2029040 Review #2029040 is a subjective opinion of poster.
MAGFAST's reply to:

MAGFAST - Canceling order

It looks like you didn't watch our 45 minute long demo about who we are and what we do. We have been emailing you weekly to let you know where we are in terms of product design and manufacturing. I am sorry if you have missed those emails as well. It sounds like this poster misunderstood our business model. We are a small crowdfunding start up and our products are in pre-production.
With that said, our customer service team has taken care of this poster's concerns.
author's review
ID
#2022823 Review #2022823 is a subjective opinion of poster.
Loss
$201
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I want to cancle my order i want my 3 payment of 67.00 put back into my acoount. I never recieved my product and i am very disappointed.

I have been trying to reach someone and never got a respomce back. I made a complaint with the bank already..

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MAGFAST - Gr8 Customer Service*****

Called for shipping status on 2 orders I placed quite awhile ago. Although I get regular updates thru my e-mail, its mostly about product and not shipping .. I did get a more concrete date on when they will be shipping. They also asked me If I wanted a refund. It's so close now to shipping I want my order not a refund.She Offered me a gift of appreciation for waiting this long.Gr8 customer service .Refreshing to her someone from this country that I could understand

User's recommendation: Be patient. Good things take time.This pandemic has really affected production as they are dealing with China and Taiwan. They now can give me a date of July 2. If this was a a scam I dont think it would be carrying on this long.

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ID
#2021245 Review #2021245 is a subjective opinion of poster.
MAGFAST's reply to:

MAGFAST - No Product Just Promises

We understand this backer's issue. Her conclusion is incorrect - the products will start shipping shortly. We are frustrated also that the current pandemic has impacted shipping. Our customer service team is in touch and, come what may, we will ensure she is handled with courtesy and to her full satisfaction.
author's review
ID
#2018365 Review #2018365 is a subjective opinion of poster.
Loss
$297
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I placed an order in April 2019 for nearly $300. I emailed Seymour and was informed they would begin sending out shipments in December.

Its the end of June and all I have received are numerous of emails updating me on improvements to the products and trips he and his daughter have taken on our dime.

This is nothing but a SCAM. Save your money and purchase from a credible source.

User's recommendation: This is a Ponzi scheme - buyer beware.

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MAGFAST's reply to:

MAGFAST - Where are my products that I ordered?

Thank you to this supporter for reaching out. We stay in touch with all our backers to ensure they know where things stand. Our primary focus is production, and shipping dates will be published shortly. We have reached out to this supporter but have yet to hear back.
author's review
ID
#2012567 Review #2012567 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I fell for your scam and ordered your products. That was several years ago.

Where is it? Will it ever be fulfilled and if so, a date specific. This is beyond pathetic and ridiculous!! You are looking more and more like a scam.

If you spent as much time doing your BS videos, we, your customers, you know the ones that supproted you, would have our products by now. Enough with the BS videos and get the products shipped!!!

User's recommendation: AVOID at all costs. Nothing but a scam.

Helpful 2 Not helpful 1
MAGFAST's reply to:

MAGFAST - Where is my product !

We have contacted this supporter and have addressed his issue. He has informed us he would like to rejoin the campaign closer to shipping date; we very much hope he does.
Our shipping schedule will be released in the next few days.
author's review
ID
#2006720 Review #2006720 is a subjective opinion of poster.
Loss
$335
Preferred solution
Full refund

Ive payed my money and all I get is excuses about China and the corona virus I would like to know where my product is.

User's recommendation: They are not reliable.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
MAGFAST's reply to:

NO MARKETPLACE INTERACTION. This individual is not a customer and has no connection with us of any kind. We have been subject to a handful of malicious attempts to undermine our campaign - this communication may be part of those efforts undertaking, not least in the...
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ID
#2003856 Review #2003856 is a subjective opinion of poster.

Contact MAGFAST Customer Service

Website:
www.magfast.com
Mailing Address:
1 Grandview Avenue
Cornwall-On-Hudson, New York 12520
United States
Phone:
(863) 624-3278
Contact MAGFAST Customer Service

MAGFAST Products and Services Reviews

Product or Service Reviews
Shipping Service  2.0 8
Charger  3.5 34
Customer Care  3.7 14

Latest Question

Do you expect to ship before the end of 2020?

MAGFAST Questions
MAGFAST's reply to:

Magfast never delivers

A member of our customer service team has been in contact with this supporter and has resolved this matter to his satisfaction.
author's review
ID
#2002616 Review #2002616 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Bottom line, Magfast never delivers! Order one at your own risk! They are tricky and intend to go on forever this way.

User's recommendation: Don't buy.

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MAGFAST's reply to:

MAGFAST - No product delivered

It's possible this supporter hasn't understood that this is a crowdfunding campaign. A member of our customer service team has contacted him and resolved this matter.
author's review
ID
#1999042 Review #1999042 is a subjective opinion of poster.
Loss
$61
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I paid for the charger and a few other items but did not receive them. It's as simple as that. No way to tell if they shipped or there was a delay or a way to track the shipment.

User's recommendation: At this point it looks like a scam.

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MAGFAST's reply to:

MAGFAST - Never received product

We are always keen to hear from our supporters. This supporter has not contacted us, and she may not have had a chance to review our updates that explain this crowdfunding campaign and shipping schedule.
We have now contacted her and will ensure that her questions are fully addressed, to her *complete* satisfaction.
author's review
ID
#1995398 Review #1995398 is a subjective opinion of poster.
Service
Magfast Shipping Service
Loss
$10
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

MAGFAST - Never received product

I pre-ordered a free MAGFAST Wall Surge protector A year ago, and also paid for an upgrade called Wall: Upgrade to Double-the power. I havent received anything, except for videos talking about all the wonderful new products coming out from MAGFAST. I'm SURE WONDERING IF IVE BEEN DUPED by a great salesman.

User's recommendation: Currently, I can’t recommend this product.

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MAGFAST's reply to:

MAGFAST - Never received product ordered Aug 2019

Thank you to this supporter. Our customer service team is constantly available and very, very responsive. This supporter has chosen to contact us through this indirect route, and our team has responded to address and resolve his concerns directly, as we will always do.
author's review
ID
#1981481 Review #1981481 is a subjective opinion of poster.
Product
Magfast Charger
Loss
$15
Preferred solution
Full refund

Watched lengthy video and placed order. Last e-mail update said shipping Q1 2020 now almost Q3 and nothing.

Held off buying similar products since this was prepaid and hoped they would ship.

Beginning to realize this is a scam nobody else has received product either. Beware of Seymore comes on sincere in videos and e-mails but is a Ponzi scheme.

User's recommendation: Buyer beware other similar items on Amazon that ship without delay.

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MAGFAST's reply to:

MAGFAST - RIPOFF!!! I have been waiting 8 months for the charger I PAID FOR!!!

This supporter contacted us in March and we offered him a refund. He did not respond.
We are here to delight supporters who understand and are excited by the crowdfunding journey. Everyone who stays with us will be delighted. We have, of course, recontacted this individual, and made this right.
author's review
ID
#1976678 Review #1976678 is a subjective opinion of poster.
Loss
$22
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

You tell me what the F happened? 8 months I have been waiting!!!

User's recommendation: RUN AWAY!!!

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MAGFAST's reply to:

MAGFAST - Misleading

We have contacted this supporter to clarify. The free product he has requested is 100% free and 100% functional as a charger without any other purchase. Other products in the range are available, but not required.
author's review
ID
#1969417 Review #1969417 is a subjective opinion of poster.
Preferred solution
stop misleading prospective customers

I attended the webinar with free offer. At the end I can get a free product but the product is not functional without purchasing add-ons like tips, battery packs or wireless charging stands. This is misleading.

User's recommendation: dont waste your time unless you are really interested in buying the products.

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